Role Overview We are seeking an experienced Oracle Project Manager to lead AMS engagements for enterprise clients from our Pleasanton, CA location. This is a senior, client-facing role requiring strength in delivery governance, C-level stakeholder management, and team leadership. You will own the full AMS delivery experience from ticket hygiene and SLA compliance to executive communication and service improvement.
Key Responsibilities
- Delivery & Operations Own end-to-end AMS governance across Oracle Fusion Cloud engagements (EBS exposure is an advantage)
- Enforce ticket data hygiene accurate categorization, priority tagging, aging management, and resolution quality
- Drive SOP and runbook adherence; ensure SLA/OLA compliance with proactive risk flagging
- Lead Incident, Problem, and Change Management aligned to ITIL best practices
Stakeholder Management
- Act as the primary client contact, including C-level and VP-level stakeholders
- Run weekly ops reviews, monthly steering calls, and quarterly business reviews (QBRs)
- Manage escalations with composure; build long-term trusted advisor relationships
Team Leadership
- Guide and mentor a cross-functional team of functional consultants, technical analysts, and support engineers
- Challenge proposed solutions for correctness and Oracle best-practice alignment no band-aid fixes
- Drive knowledge transfer, cross-training, and documentation discipline
Reporting & Improvement
- Own AMS dashboards and executive reports ticket trends, SLA metrics, CSAT, aging, and capacity
- Lead root-cause analysis on recurring issues and drive permanent resolutions
- Continuously benchmark and improve service delivery standards
Required Qualifications 8 12 years of relevant experience in Oracle AMS delivery and project management (overall experience may be higher) Proven AMS delivery track record with mid-to-large US enterprise clients Strong functional knowledge across at least two Oracle Fusion Cloud modules (Finance, Procurement, SCM, or HCM) Oracle EBS R12 exposure is a significant advantage Direct experience managing C-level and VP-level client relationships Proficiency with ServiceNow, JIRA, and MS Project or equivalent Strong ITIL v3/v4 command Incident, Problem, Change, and Service Request Management Excellent executive communication and presentation skills Must be authorized to work in the US; Bay Area / Tri-Valley candidates preferred
Preferred Qualifications PMP or PRINCE2 certification ITIL v4 Foundation or above Oracle Cloud certifications (Financials or SCM) Prior experience in a consulting or Oracle partner environment
For applications and inquiries, contact: [email protected]
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