Order Processor
The Order Processor is responsible for performing data entry work using a personal computer and appropriate software, entering, updating, researching, verifying, and or retrieving data entered into various systems, and ensuring the accuracy of information recorded. The Order Processor is also responsible for fostering a positive company & brand image, creating and maintaining a professional and customer service focused relationship with Reps, Customers, and Coworkers.
Essential Responsibilities:
- Interpret the incoming information, review discrepancies, pursue clarification, or advise related to data.
- Enter the order into our ERP system, review data to ensure accuracy, and verify any changes required.
- Respond to customer inquiries related to order content, pricing, shipping instructions, etc.
- Perform any other tasks related to order entry required or requested by the supervisor.
- You will be expected to operate according to ISO 9001 requirements.
- Held responsible and accountable to follow safety guidelines, maintain a clean and organized work area, and use good safety judgment. Expected to report all unsafe activities and conditions to the Supervisor and/or Safety Representative.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Minimum Qualifications: High school diploma
Education/Training: Computer proficient, quick, accurate, and attentive to detail.
Experience/Skills/Abilities: Must possess strong, clear, concise, respectful communication skills both written and verbal. Problem solving, time management, and organizational skills a must. Requires independent judgment and critical thinking to resolve issues, suggest improvements, and embrace and promote new ideas and changes.
Work Schedule/Hours: Monday Friday with typical business hours.
Working Conditions: Well-lit, heated and/or air-conditioned indoor office/shop environment with adequate ventilation. Light physical activity performing non-strenuous daily activities of an administrative nature. Moderate noise (examples: business office with computers and printers, light traffic).
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