PAC, Rep 1

Spectrum Provisioning And Activation Center Coordinator

Are you a problem-solver who works well under pressure? Do you enjoy working independently and with a team? Are you passionate about customer service? Then working as a Coordinator within Spectrum's Provisioning and Activation Center (PAC) may be a great fit.

Responsibilities

As a PAC Coordinator, you'll help individuals and businesses activate their Spectrum Internet and Voice services. Every day, your work will strengthen connections between Spectrum and our customers.

In this entry level role, you will learn to create outstanding customer experiences by efficiently resolving residential and commercial order exceptions. Your attention to detail and persistence will ensure new customers are up and running smoothly, making a positive difference for them and our company.

WHAT OUR PAC COORDINATORS ENJOY MOST

• Interacting with customers through inbound and outbound calls
• Creating and ensuring a positive service activation experience
• Monitoring tasks from billing and provisioning systems for residential and commercial orders
• Analyzing and processing order exceptions, including owning invalid orders from research to resolution
• Collaborating with teams to resolve exceptions and complete orders
• Continuously learning and turning that knowledge into customer service wins
• Representing a Fortune 100 company with professionalism and courtesy

We're an encouraging team working in a large, fast-paced organization. With a variety of tools and resources, you'll work hard to fix customer issues. Throughout your shift, you'll contact customers to resolve failures, make provisioning updates, update records, and process escalations from our Repair and Customer Service teams. If you like being busy and are up for a challenge, you'll feel at home inside Spectrum.

Qualifications

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Experience: 6+ months of customer service or related experience
• Schedule: A flexible work schedule may be required
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Additional Experience: 6+ months of previous call center experience; 6+ months working with computers and software applications; general accounting or billing experience
• Technical Skills: MS Office, computer savvy, data entry
• Skills: Effective communication, multi-tasking, customer service, organizational
• Abilities: Flexible, detail-oriented, efficient, resourceful, persistent, resilient
• Knowledge of: Cable industry products and services, and service troubleshooting