Partner and Performance Program Manager

Partner And Performance Program Manager

The people here at Apple don't just create products they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! The Apple Wallet, Payments, and Commerce team is rapidly growing, entering new markets and adding innovative new features to our products. We believe the role would place you in a highly-energized environment with some of the most talented and creative individuals in the industry where you would be inspired to share your years of experience along with providing meaningful support for the team.

Description

Join the Apple Pay Wallet and Payments Operations team, working within our organization to understand, develop and improve processes to create awesome experiences for our Apple Card and Apple Cash customers. You'll help us define our future vision, build operational capabilities, and drive operational excellence. In addition, you will work closely with cross functional teams, such as Product, Marketing, Retail, AppleCare, and Engineering teams. The ideal candidate is passionate about the customer experience, curious, loves solving complex problems, has strong inter-personal skills and can collaborate internally and externally in a dynamic and evolving environment that values adaptability and thoughtful decision-making.

Responsibilities

• Partner with external teams including third-party vendors and financial institutions to align priorities, deliver projects and drive operational metrics (e.g. customer satisfaction, contact rate, costs, quality)
• Engage with internal teams across product, engineering, finance, operations, and strategy to assess, influence, and deliver on product roadmap
• Define support strategy and experience for new features, enhancements and new policies
• Evolve servicing location and automation strategy to help customers in a fast and efficient way
• Triage, root cause and solve issues quickly, while providing appropriate updates to relevant teams

Minimum Qualifications

• 10+ years of relevant Project Management experience.
• Bachelors in Business, Finance, Engineering or a related field.
• Experience presenting to a range of stakeholders, including senior leadership and cross-functional teams
• Experience collaborating with different teams (internal and externally) with a proven track record of influencing without authority

Preferred Qualifications

• Proficiency using Apple tools (Keynotes and Numbers) for presenting and analytics
• Ability to adapt and contribute positively in a dynamic and evolving work environment
• Analytical and creative problem solver with a can-do attitude and flexibility to accommodate evolving business needs
• Demonstrated ability to learn quickly and achieve results in a new space
• Experience in the Financial services industry, retail banking, servicing operations management, and vendor management experience
• Experience working in contact centers
• MBA or a relevant post graduate degree or equivalent experience in leadership or strategic roles.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple's workplace Learn about reasonable accommodations for job applicants Apple accepts applications to this posting on an ongoing basis.