- 6 10+ years of hands-on experience leading ServiceNow development initiatives.
- Deep system admin expertise in ITSM, ITOM, and ITAM modules, including Incident, Change, Problem, Request, Discovery, Service Mapping, Event Management, SAM, and HAM.
- Platform administration and instance management
- User access, roles, and ACL configuration
- Upgrade and patch management
- Monitoring and performance tuning
- Configuration and change management
- Incident investigation and root cause analysis
- Knowledge of ServiceNow modules (ITSM, ITOM, ITAM, CMDB, ROC)
- Documentation, knowledge management, and BAU support processes
- Collaboration with developers, architects, and operations teams
- Understanding of governance, compliance, and audit requirements
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