Veterinary Practice Supervisor
Chesapeake Veterinary Surgical Specialists (CVSS) in Annapolis, MD is seeking a proactive and skilled Practice Supervisor to lead our daily clinical and technical operations. In this role, you will work hands-on alongside our dedicated surgical technicians and board-certified surgeons, fostering a collaborative culture, optimizing procedural workflow, and ensuring the highest standards of patient care and client communication. Registered Veterinary Technicians with leadership, surgical, and/or anesthesia experience are strongly encouraged to apply!
Pay & Benefits for Practice Supervisors
- $75,000 - $85,000/ annually, based on experience and skill set
- Medical, Dental, Vision
- Disability & Life Insurance
- 401(k)
- Paid Time Off
- CE Allowance + Free VetBloom (RACE- approved CE) access
- VTNE and/ or license reimbursement
- Veterinary Technician scholarship opportunities
- Uniform allowance
- Employee pet discount
- Career path development & continuing education opportunities
Primary Responsibilities
Leadership
- Support CVSS Mission and Values by fostering a culture of excellence in patient care and staff support.
- Serve as a positive role model and encourage a constructive work environment.
- Maintain open and professional communication with the MD and HD, presenting a unified leadership front to staff.
- Ensure adherence to hospital policies, guidelines, and recommendations by all staff.
- Lead and manage special projects as assigned by MD/HD.
- Oversee the Team Leads and PCCs.
Staff Management
- Partner with the Clinical and DVM Talent Acquisition teams when hiring new staff.
- Supervise and support the onboarding and training of new hires. (Add new employees to Ezy Vet, SmartFlow, Cubex, etc.)
- Develop and oversee ongoing training, education, and professional development for existing staff.
- Ensure hospital is appropriately staffed by overseeing the non-doctor staff schedule including approving PTO requests.
- Conduct annual performance reviews for Team Leads and oversee reviews for Technicians, Assistants, and Client Service Representatives (CSRs).
- Ensure Team Leads are meeting expectations and the needs of the hospital.
- Hold monthly Team Lead meetings to address concerns, provide leadership training, and summarize discussions for MD/HD.
- Conduct monthly one-on-one meetings with Team Leads to discuss professional development and performance.
- Ensure Team Leads conduct regular one-on-one meetings with their teams.
- Hold annual one-on-one meetings with all technicians for professional development and feedback.
- Oversee employee scheduling, time management, and attendance, ensuring efficient utilization of overtime.
- Enforce accountability and address performance, attendance, or behavioral concerns in partnership with HR.
Client Management
- Oversee client flow to ensure efficient, professional, and timely service.
- Identify and implement improvements to client flow and customer service.
- Review and follow up on all non-medical client complaints to ensure resolution.
- Ensure all client discounts are approved by the MD or HD.
- Review and approve employee invoices.
- Ensuring emails are read in a timely manner and that email is empty at end of day.
- Quarterly supply billing for supplies bought from CVSS by other services.
Clinical Management
- Maintain a regular presence in the clinical area to support operations and staff.
- Stay updated on best practices, tools, and techniques relevant to the hospital's operations.
- Manage various systems: Cubex, Ezy vet, etc.
- Ensure proper documentation and compliance with controlled substance regulations, including accurate drug log recordings.
- Enhance care standards by developing training programs and refining hospital protocols.
- Oversee inventory and equipment management and maintenance to ensure availability and functionality.
- Work on special projects assigned by MD/HD.
- Oversee account management (university labs, IDEXX, in-house lab equipment, anesthesia equipment. Log in information, billing, maintenance, software updates etc.
About You
- Strong sense of professionalism, accountability, and workplace pride.
- Leadership style that sets a motivating and positive example for staff members.
- Embody best practices in behavior, attitude, work ethic, and communication.
- Prior Clinical Veterinary experience is required.
- RVT / LVT / CVT preferred.
Qualifications
- Minimum of a high school diploma or GED; an associate or bachelor's degree is preferred.
- At least 5 years of experience in a veterinary care facility (specialty practice experience preferred).
- 3-5 years of supervisory or leadership experience required.
- RVT certification preferred.
- Strong leadership, organizational, and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Excellent interpersonal and communication skills.
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