About the Company
The SOP & Process Documentation Manager is responsible for developing, implementing, and maintaining standardized company documentation to improve operational consistency, employee training, compliance, and knowledge retention. This role partners with leaders across the organization to capture critical processes, create clear and effective procedures, and ensure employees have access to current and accurate information.
About the Role
Reporting to the Vice President of Human Resources, this position plays a key role in strengthening organizational effectiveness by improving process clarity, supporting onboarding and training initiatives, and building a sustainable documentation framework across the company.
Responsibilities
- Develop, write, maintain, and manage company-wide Standard Operating Procedures (SOPs), work instructions, policies, and process documentation
- Partner with department leaders and subject matter experts to document critical processes and workflows
- Identify gaps in existing procedures and lead efforts to create, update, and standardize documentation
- Establish and maintain document control processes, including version management, approvals, and periodic reviews
- Create training materials, process guides, job aids, and reference documentation to support employee development
- Support onboarding initiatives by ensuring employees have clear expectations, procedures, and resources
- Maintain a centralized documentation repository and ensure accessibility across the organization
- Facilitate process reviews to identify opportunities for improved efficiency, consistency, and knowledge transfer
- Assist with compliance initiatives, audits, and continuous improvement activities
- Partner with HR, Operations, Quality, Engineering, and other departments to ensure alignment between processes and people practices
- Promote a culture of accountability, standard work, and continuous improvement
Qualifications
- Bachelor’s degree in Business, Communications, Technical Writing, Organizational Development, or related field preferred
- 5+ years of experience in documentation, process improvement, technical writing, or a related field
- Strong ability to translate complex processes into clear, easy-to-follow documentation
- Excellent written and verbal communication skills
- Strong project management and organizational skills
- Ability to work independently and collaborate with employees at all levels
- Experience working in a manufacturing environment
- Experience with Microsoft Office Suite, SharePoint, or document management systems preferred
Required Skills
Strong ability to translate complex processes into clear, easy-to-follow documentation, excellent written and verbal communication skills, strong project management and organizational skills, ability to work independently and collaborate with employees at all levels.
Preferred Skills
Experience working in a manufacturing environment, experience with Microsoft Office Suite, SharePoint, or document management systems preferred.
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