Process Engineer I

Job Title

This position is responsible for designing and implementing process-oriented solutions and ensuring adequate change management and adoption across all levels of the organization. This position is responsible for driving results, enabling and supporting their teammates. In this position, the person must be able to work at the tactical level (analyzing data, solving problems, and working with teams for implementation) to manage identified optimization projects and develop forward-looking processes and systems that support the development, operational effectiveness and continual improvement to support the organization's objectives.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position.

This position is office-centric 5 days a week in one of our Truist hub locations.

Essential Duties And Responsibilities

1. Responsible for owning process models and procedures. Will function as a SME within their process vertical and display mastery of industry specific knowledge. Responsible for sampling and monitoring of assigned processes in relation to defined KPIs. Responsible to report and track KPI metrics and identify bottlenecks/process variations causing KPI's to be missed.

2. Work with operations partners to identify opportunities and structure abstract questions or issues into manageable, specific work streams and deliverables.

3. Drive improvement process benefit expectation and realization. Measure and monitor return on investment (ROI) of process improvement projects to ensure organizational efficiency and profitability.

4. Facilitate and build relationships internal and external to the business unit to ensure initiative success.

5. Establish and maintain strong working relationships with key business partners with special emphasis on Business sponsors, Audit, Demand Management, Strategic Planning and members of the Senior Leadership Team.

Qualifications

Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. College Degree or equivalent education, or commensurate training and work-related experience.

2. Certified Six Sigma Green Belt with two years' experience applying the methodology.

3. Four years of project analyst or relevant industry experience in banking, financial services, or other services industry.

4. Experience leading optimization projects in financial services or transactional-based processes.

5. Ability to use research and data analytics to diagnose problems, recommend action plans to resolve issues, and drive business decisions.

6. Ability to lead cross-functional teams without formal authority.

7. Excellent skills in presentation, facilitation, communication, and negotiation.

8. Solid understanding of program and project management disciplines, techniques, and approaches.

9. Ability to work in a fast paced, highly complex, results driven environment.

10. Excellent verbal and written communication skills, including comfort with public speaking, group facilitation, and ability to interact effectively with all levels of management.

Preferred Qualifications:

1. Master's degree in business, engineering, design, or technology field; banking or financial management education.

2. Deep knowledge of with operational and technical environments of financial institutions, including knowledge of applicable banking laws and regulations.

3. Business Process Management (BPM) experience.

4. Certified Project Management Professional.