Process Mapping Support

Job Description

Process Mapping Support

Locations: Greensboro, NC, Chandler, AZ, Dallas, TX

Type: Full Time

Department: BFSI 1

Job Summary

This role is focused on operational analysis, systematic diagnostic, mapping, and structural redesign of banking workflows. By bridging the gap between back-office operations and technology teams

Responsibilities

• Interacting directly with specific banking units to interview stakeholders, trace workflows, document current-state processes,
• Create formal end-to-end process maps to support downstream digital transformation and automation.
• Identifying handoffs, friction points and collaborating with other teams to deliver highly scalable, optimized operations
• Collaborate with offshore teams to develop and validate the flows, simulate and test.
• Leverage Lean / Six Sigma methodologies to identify non-value-added steps, systemic bottlenecks, manual workarounds, and operational friction points that delay time to decision for borrowers.
• Gather and analyze baseline volume data, cycle times, and error rates to quantify the business impact of current-state inefficiencies.
• Collaborate with technology and delivery teams to co-design scalable, friction-free To-Be process models that reduce unit costs and compress turnaround times.
• Mapping Tooling: Proficiency in platform modeling and visualization tools like Miro, Signavio, Microsoft Visio, or Hopex

Eligibility Requirements

• Bachelor's degree in Business Administration, Finance, Operations Management, Industrial Engineering, Information Systems, or a related field.
• 2+ years of experience in business process analysis, operational excellence, process reengineering, business transformation, or related disciplines.
• Experience within banking, lending, mortgage, financial services, or regulated operational environments preferred.
• Demonstrated experience mapping complex operational workflows and documenting current-state and future-state processes.
• Working knowledge of Lean, Six Sigma, Kaizen, or other continuous improvement methodologies; Lean Six Sigma Green Belt or higher preferred.
• Experience collaborating with technology, product, operations, and offshore delivery teams.
• Strong analytical and problem-solving skills with the ability to interpret operational data and identify improvement opportunities

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results. The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here