Process Optimization Manager

Process Improvement Manager

Our Company provides a state of predictability which allows brokers and agents to act with confidence. Founded in 1967, W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States. Along the way, we've been listed on the New York Stock Exchange, become a Fortune 500 Company, joined the S&P 500, and seen our gross written premiums exceed $10 billion. Today the Berkley brand comprises more than 60+ businesses worldwide and is divided into two segments: Insurance and Reinsurance and Monoline Excess.

The Company is an equal employment opportunity employer.

Responsibilities

The Process Improvement Manager is responsible for assessing, analyzing, designing, and supporting the execution of enterprise process optimization initiatives across W. R. Berkley Corporation and its operating companies. This role works directly with business stakeholders to understand current-state processes, identify pain points and root causes, evaluate improvement opportunities, and help implement practical changes across people, process, data, and technology dimensions.

• Lead and support initiatives/projects within a portfolio of process improvement and optimization initiatives, initially focused on claims operations and related value streams.
• Partner with operating company leaders, claims leaders, underwriting leaders, finance leaders, technology teams, shared services, corporate executives, and external vendors to identify and advance improvement opportunities.
• Conduct current-state process assessments, including interviews, data review, workflow observation, pain point analysis, dependency mapping, and documentation of process variations across decentralized business units.
• Facilitate value stream mapping, root cause analysis, process redesign sessions, and structured problem-solving workshops with business and technical stakeholders.
• Develop future-state process designs that improve quality, cycle time, productivity, transparency, control, customer or claimant experience, and overall operational effectiveness.
• Identify opportunities for workflow automation, technology enablement, process standardization, control improvement, data quality enhancement, and elimination of non-value-added activity.
• Assess improvement opportunities across people, process, data, technology, governance, and change management dimensions, recognizing that technology alone may not resolve operational pain points.
• Support development of project charters, implementation roadmaps, business cases, ROI estimates, resource plans, executive presentations, and decision materials for the group executive leader and senior stakeholders.
• Coordinate cross-functional execution activities, including milestone tracking, issue/risk management, stakeholder follow-up, dependency management, and preparation of project status materials.
• Collaborate with technology partners to translate business needs into practical requirements for workflow tools, reporting, automation, analytics, and other operational solutions.
• Contribute to the evaluation of AI, automation, RPA, analytics, and emerging technology opportunities, with emphasis on business fit, risk, practicality, adoption, and measurable outcomes.
• Prepare clear, concise, executive-ready documentation, presentations, process maps, decision summaries, and recommendations for business and corporate leadership.
• Promote a culture of continuous improvement, disciplined execution, operational learning, and measurable business value.

Qualifications

At least 5 years of relevant experience in process improvement, operational excellence, business transformation, management consulting, project management, business analysis, or a similar function.

Certifications or formal training in process improvement, operational excellence, project management, or agile delivery, such as Lean Six Sigma Green Belt or Black Belt, PMP, Agile/Scrum, or comparable credentials.

Demonstrated experience assessing current-state processes, identifying pain points, analyzing root causes, and translating findings into practical improvement plans.

Strong communication and presentation skills, including storytelling skills.

The ability to manage or support a portfolio of initiatives with multiple stakeholders, timelines, dependencies, risks, and deliverables.

Ability to work effectively across business, operations, technology, finance, and executive stakeholder groups.

Strong analytical, facilitation, communication, problem-solving, and organizational skills.

Proficiency with common business and productivity tools, including Copilot (or comparable Generative AI tools), Microsoft Excel, PowerPoint, Word, Outlook, Teams, SharePoint, and process mapping or visualization tools.

Knowledge/experience across the insurance lifecycle (sales, underwriting, operations, finance, claims, reinsurance). Ideally, Claims experience.

Proven track record in reviewing and improving business processes in operational environments.

Strong stakeholder management and exceptional organizational skills.

Creative problem-solver who thinks "outside the box".

Experience with JIRA, Confluence, ServiceNow, Microsoft Project, Visio, Power BI, Tableau, SQL, Power Automate, or similar tools.

Ability to travel approximately 25% - 50%, based on project and business needs.

Bachelor's Degree or higher in Business, IT, or related field

Additional Company Details

We do not accept unsolicited resumes from third party recruiting agencies or firms.

Additional Requirements

Location and Travel: Jacksonville, FL. Travel: Approximately 25% - 50%, based on project and business needs.

Sponsorship Details

Sponsorship not Offered for this Role