Posting number: August 2026 5169-04247
Department: Health Department
Division: WIC Client Services
Job classification: Processing Assistant
Posting type: Open
Categories: Clerical & Data Entry, Health Services, Public Health, Human Services, Office and Administrative Support
Summary
Performs difficult skilled administrative support work accomplishing the specialized processing of information, documents or materials, and related work as apparent or assigned. Work is performed under the general direction of the Processing Unit Supervisor.Our core values—
Resilience,
Excellence,
Accountability,
Customer Service, and
Honesty—are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve.
Examples of duties
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.- This position may be a caller's very first contact with Onslow County Health Department WIC division therefore must serve as a Customer Service Ambassador by providing excellent customer service to all callers seeking information or a clinic appointment
- May be able to interpret English-Spanish to clients in the WIC division or calls the WIC Division line
- Function as primary scheduler for the public seeking WIC appointments with the Health Department by scheduling and confirming client appointments
- Explain established procedures, respond to inquiries, and provide information to clients.
- Resolve minor concerns for clients or re-direct clients to the most appropriate OCHD staff member or another organization best suited to address their concern/need
- Create and maintain records and reports as required
- Compose, calculate and determine an action regarding compliance with programs
- Provide coverage at the WIC check-in/registration window
- Greet patients as they present to the check-in/registration window
- Check-in patients for services using NC Crossroads
- Provide information about Health Department Services
- Answer incoming calls from the WIC line and route callers to the appropriate place, schedule appointments and/or refers callers to appropriate agencies departments/divisions
- Provide or coordinate interpreter services for eligibility and registration as needed
- Use variety of automated office systems to establish, retrieve, verify, research, update, and/or authorize processing actions.
- Conduct intake interviews and route clients appropriately to manage and maintain the efficiency of clinic flow
- Attend community outreach events and provide in-service training to increase program awareness
- Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed, or volunteer. Performs related duties as required.
- Other duties as assigned
Core Competencies
Data Analytics and Assessment Skills
- Collects, analyzes, and manages quantitative and qualitative data
Policy Development and Program Planning Skills
- Implements polices, programs and services
Communication Skills
- Communicates with internal and external audiences
- Facilitates communication among individuals, groups, and organizations
Health Equity Skills
- Applies principles of ethics, diversity, equity, inclusion and justice.
Qualifications
Moderate knowledge of HIPAA and basic knowledge of medical records management. Significant knowledge of office or work unit procedures, methods, and practices. Significant knowledge of and ability to use correct grammar, vocabulary, spelling, and office terminology to compose and/or proofread correspondence, reports, and other materials. Significant knowledge of accounting procedures, mathematics, and their application in the work environment. Ability to learn and independently apply laws and departmental rules and regulations covering programs and services. Ability to review and process information to determine conclusions, actions, or compliance with applicable laws, rules, or regulations. Ability to apply a variety of work-related formulas or mathematical calculations. Ability to record, compile, summarize, and perform basic analysis of data. Ability to independently work with people with courtesy and tact in performing public contact duties that may be sensitive in nature. Ability to type at least 45 corrected wpm.Significant knowledge of Microsoft Office products (specifically Word and Excel).
Supplemental information
High school diploma or GED and moderate experience, or equivalent combination of education and experience.Bilingual English-Spanish is preferred.
Special Requirements
Valid driver's license
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