Position Overview
The primary purpose of the position is to provide leadership in implementing WIC Program services. The individual in this position acts as a lead resource person for both WIC and agency staff in regards to WIC Program administrative concerns. This position also provides assistance to the Site Supervisor with developing, documenting and implementing new and/or revised policies and procedures and with division development strategies. In addition this employee is responsible for reviewing, completing and maintaining monthly state generated program reports.
Examples of Duties
Duties for this position include, but are not limited to:
- Responsible for the supervision, evaluation, staff development and discipline of three staff members.
- Must explain program purpose, rules, income guidelines and need for medical eligibility to participants.
- Will have periodic contact with area medical providers, State WIC staff, staff member at other WIC Programs, and other health and community agencies and the general public.
- May be assigned to the appointment line to answer calls received from participants for general information, and to schedule or reschedule appointments.
- Provide assistance with Voter Registration Application.
Minimum Qualifications
Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least three years of office assistant/secretarial experience; or completion of a two-year secretarial science or business administration program with one year of responsible experience as described above; or an equivalent combination of training experience.
Management Preference: Must be efficient in the use of computer program and protocols. Degrees must be received from appropriately accredited universities. Applicants who have obtained their education outside of the U.S. and its territories must have their academic degrees validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S. The National Association of Credential Evaluation Services (NACES) is a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://naces.org . College transcripts, relevant certifications/licensures and verification of equivalent degree, if applicable, may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Public Health Human Resources, 1235 Ramsey Street, Fayetteville, NC 28301 . If selected for the position, a formal transcript will be required within 30 days of hire.Knowledge, Skills and Abilities
- Considerable knowledge of the program manuals, policies and procedures related to the daily operation of the WIC Program.
- Considerable knowledge of interrelationships between health and social service programs, and of appropriate community resources for referral of clients.
- Knowledge of human behavior and techniques for effecting behavior change and the ability to interview and screen income appropriately.
- Ability to understand an individual's socio-economic status and lifestyles with respect for individual differences.
- Ability to monitor and maintain quality standards of administrative practices.
- Ability to organize and manage time and resources.
- Ability to make accurate observations and report changes accurately, to remain calm and function appropriately and efficiently in emergency and stressful situations, to understand, interpret and relate oral and written instructions, and to be able to establish and maintain effective working relationships with others.
- Ability to review information in the Crossroad system and gather information to compile reports.
- Ability to perform data entry and retrieval.
- Must have substantial supervisory and leadership skill and knowledge.
- Capable of performing as a division supervisor and management team member.
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