Product Support Engineer (C / Javascript)

Location: Barcelona, Spain

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At Convermax, we’re developing a powerful search engine tailored for online auto parts stores. We’re looking for a Product Support Engineer to join our team and help deliver exceptional customer support. This role requires a unique blend of strong communication skills and technical expertise—you’ll be assisting customers by directly troubleshooting, debugging, and fixing code issues. We work with JavaScript/React/Redux on the client side and C#/.Net on the server side in a complex, high-performance distributed architecture that counts milliseconds. Around 500,000 users rely on our service every day.

Responsibilities

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• Manage technical inquiries and support requests via email.
  
• Troubleshoot and resolve straightforward issues in C# and JavaScript code.
  
• Escalate complicated cases to the development team when needed.
  
• Keep customers informed on the status and progress of their requests.
  

Requirements

• 
  
• Proficiency in English.
  
• Experience with C# and .Net on the backend.
  
• Web development skills in HTML, JavaScript, and CSS.
  
• Customer-focused with excellent communication skills.
  
• Comfortable working in an office setting.
  

What We Offer

• 
  
• Competitive salary.
  
• Flexible working hours. xhfqzwm
  
• An opportunity to contribute to cutting-edge technology as part of a skilled and collaborative team.
  

If you’re passionate about software, auto parts, and customer support, we’d love to hear from you!

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