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Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.
Job Description:
Job Title : Senior Production Support Engineer Java/.NET
Job Type : W2/C2C
Experience : 8 15 years
Location : Plano, Texas
Responsibilities:
- 8+ years of experience in Application Production Support / Application Support.
- Strong hands-on experience with Java and/or .NET applications.
- Strong SQL and database troubleshooting skills.
- Good experience with Linux/Unix command-line utilities.
- Experience troubleshooting REST APIs, web services, and application integrations.
- Strong knowledge of log analysis and application monitoring.
- Experience with Incident Management, Problem Management, and RCA
- ITIL certification is preferred.
- Provide L2/L3 production support for critical enterprise applications.
- Monitor applications and proactively identify production issues.
- Troubleshoot Java/.NET, SQL, API, Linux, and integration-related issues.
- Analyze application, server, and transaction logs to identify root causes.
- Respond to production incidents and restore services within defined SLAs.
- Perform detailed RCA for major and recurring incidents.
- Identify recurring issues and recommend permanent fixes.
- Work closely with Development, QA, Infrastructure, Database, and DevOps teams.
- Support application releases, deployments, patches, and production changes.
- Create and maintain incident, problem, and knowledge-management documentation.
- Participate in on-call and production support activities as required.
- Ensure compliance with production support processes and operational standards.
Qualification:
-
Bachelor's degree or equivalent combination of education and experience.
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