Production Support (Java & SQL) :Excelent English communications, coding in Java, SQL, troubleshooting, and incident management.
Your Responsabilities :- Investigate and drive support resolution with senior external clients, internal stakeholders, and other Marquee engineering teams.Serve as point of escalation for support issues from Marquee Helpdesk (L1).
- Providing mentorship and guidance to junior team members to ensure successful resolution of issues.
- Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.
- Automate manual processes to increase efficiency and reduce risk.
- Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
- Work closely with the engineering team to drive resolution of client issues.
- Participate in on-call rotations and respond to incidents as needed.
- Continuously improve processes and systems to increase reliability and reduce risk.
- Influence and suggest improvements on roadmap for enhancing Marquee client experience, focusing on portfolio analytics.
- Create documentation /runbooks and code snippets to share with clients and internal engineering teams Key Responsabilities :- Must be comfortable coding in Java, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.
- Must have a basic knowledge of UI and API integration.
- Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
- Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.
_ Offer:_ :- _Full Time_- _Indefinite Contract_- _Benefits above the law_
Sign in
To continue your applicationor continue with email
By continuing you agree to our Terms & Privacy Policy.
