Overview
Qualifications / Requirements
Offer
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Production Support (Java & SQL): Excelent English communications, coding in Java, SQL, troubleshooting, and incident management.
Responsibilities- Investigate and drive support resolution with senior external clients, internal stakeholders, and other Marquee engineering teams.
- Serve as point of escalation for support issues from Marquee Helpdesk (L1).
- Provide mentorship and guidance to junior team members to ensure successful resolution of issues.
- Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.
- Automate manual processes to increase efficiency and reduce risk.
- Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
- Work closely with the engineering team to drive resolution of client issues.
- Participate in on-call rotations and respond to incidents as needed.
- Continuously improve processes and systems to increase reliability and reduce risk.
- Influence and suggest improvements on roadmap for enhancing Marquee client experience, focusing on portfolio analytics.
- Create documentation /runbooks and code snippets to share with clients and internal engineering teams.
Qualifications / Requirements
- Must be comfortable coding in Java, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.
- Must have a basic knowledge of UI and API integration.
- Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
- Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.
Offer
- Full Time
- Indefinite Contract
- Benefits above the law
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