Overview
Production Support (Java & SQL): Excelent English communications, coding in Java, SQL, troubleshooting, and incident management.
Responsibilities
Investigate and drive support resolution with senior external clients, internal stakeholders, and other Marquee engineering teams.
Serve as point of escalation for support issues from Marquee Helpdesk (L1).
Provide mentorship and guidance to junior team members to ensure successful resolution of issues.
Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.
Automate manual processes to increase efficiency and reduce risk.
Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
Work closely with the engineering team to drive resolution of client issues.
Participate in on-call rotations and respond to incidents as needed.
Continuously improve processes and systems to increase reliability and reduce risk.
Influence and suggest improvements on roadmap for enhancing Marquee client experience, focusing on portfolio analytics.
Create documentation /runbooks and code snippets to share with clients and internal engineering teams.
Qualifications / Requirements
Must be comfortable coding in Java, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.
Must have a basic knowledge of UI and API integration.
Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.
Offer
Full Time
Indefinite Contract
Benefits above the law
#J- *-Ljbffr
Sign in
To continue your applicationor continue with email
By continuing you agree to our Terms & Privacy Policy.
