Duties
You will lead General Fund Business Office (GFBO) enterprise training and communications efforts that prepare Navy ERP users for system changes, releases, outages, and evolving business processes.
You will design, develop, review, and control enterprise training products, including online and instructor-led training, desk guides, job aids, SOPs, and user reference materials.
You will analyze customer feedback, help-desk trends, and system changes to identify training and communication needs and develop targeted plans for commands and end users.
You will coordinate with functional leads, account managers, operations, transformation teams, and contractors to validate technical accuracy and deliver timely, clear, audience-focused guidance.
You will manage GFBO communication plans, release and outage notifications, SharePoint content, and information archives while measuring the effectiveness of training and communication efforts.
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