Program Analyst

Job Title

Program Analyst

Duties

The incumbent will perform the following duties as assigned:

• Leads the collection, validation, integration, and maintenance of clinical and administrative data for Health Administration Service (HAS); designs and maintains datasets, dashboards, and reports that support access, efficiency, quality, and workload monitoring.
• Develops queries and analytical products (e.g., trend analyses, variance reports, scorecards) to inform leadership decisions, ensuring data integrity, standard definitions, and alignment with national VA reporting requirements.
• Applies qualitative and quantitative methods to assess HAS programs and processes (e.g., scheduling, community care, revenue, call management), identifies gaps and variation, and develops data-driven recommendations to improve performance.
• Serves as a subject matter expert for business intelligence tools and data sources (e.g., CDW, dashboards, local databases) used by HAS; troubleshoots data issues and coordinates with local IRM, Informatics, and national offices as needed.
• Participates in data governance activities, including development of standard operating procedures, data dictionaries, and training materials to promote consistent and compliant data use.
• Provides consultative decision support to HAS and facility leadership by translating complex data into clear, actionable findings, briefing materials, and recommendations.
• Prepares and delivers presentations, briefing papers, and ad hoc analyses for executive leadership, committees, and workgroups to support strategic planning, staffing models, and business cases (e.g., FTEE requests, process changes, new programs).
• Other duties as assigned.

Work Schedule: 7:30a.m. - 4:00p.m.

Telework: Adhoc

Virtual: This is not a virtual position.

Position Description/PD#: Program Analyst/ PD06979-0

Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized.