Resident Manager
Location: Grand Rapids, MI
Pay: $19.00 per hour
Job Type: Full-time
Schedule: 40 hours per week, 3rd shift, including evenings, weekends, and holidays as scheduled
About the Role
At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. Working on 3rd shift, you'll be responsible for maintaining the integrity, philosophy, and standards of our effective rehabilitation program. This role is crucial in ensuring program compliance while supporting our beneficiaries' recovery journey.
What You’ll Do
Program Management
- Enforce house rules and maintain overall center security
- Conduct new beneficiary orientations including facility tours
- Lead weekly house meetings
- Supervise medication calls and ensure proper documentation
- Respond to beneficiary inquiries and emergencies
- Complete incident reports and Safe From Harm documentation
- Conduct regular bed checks
Beneficiary Support
- Implement and coordinate leisure time activities
- Provide safe transportation when needed
- Assist in resolving beneficiary problems
- Train and supervise work therapy assignments
- Assess and refer spiritual needs to Chaplain/Administrator
- Administer drug and alcohol screening tests as required
Administrative Duties
- Maintain daily reports and electronic data entries
- Document program violations and incidents
- Participate in professional development training
- Support center policies and procedures
- Monitor and ensure program compliance
Why Join Us
- Mission-driven work that supports programs in your community
- On-the-job training
- Team-oriented environment
- Employee Discount, Employee Assistance Program, and more!
Qualifications
What You Need
Required
Education & Experience
- High School Diploma or Equivalent
- Previous managerial experience preferred
- Valid Driver's License with ability to qualify for Salvation Army insurance
Skills & Abilities
- Strong analytical and problem-solving capabilities
- Excellent communication and presentation skills
- Ability to interpret technical instructions
- Basic mathematical and reporting abilities
- Strong interpersonal and conflict resolution skills
Physical Requirements
- Manual dexterity for computer work
- Ability to lift/move up to 20 pounds
- Clear speaking, hearing, and vision abilities
Work Environment
- Residential institutional setting
- Quiet to moderate noise level
- Some warehouse/store exposure
The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.
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