Program Assistant

Child Care Program Assistant

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector.

Our Human Services team helps state and municipal human services and economic development agencies keep their promisesresponsibly and sustainablyto the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

PCG is seeking a highly motivated and dependable Child Care Program Assistant to perform the day-to-day operations involved in our San Diego, California, CalWORKs Welfare-to-Work/Refugee employment services operation. This individual will be responsible for maintaining our applicant and employer database designed to ensure the success of our business services team. This individual may also complete County paperwork, utilize the CalSaws database for data entry and reporting tasks. This role is ideal for an administrative professional with excellent attention to detail, interpersonal and customer service skills. This Case Developer position will initially report directly to Child Care Supervisor. In addition, the Child Care PA is expected to provide support and assistance to our general staff. To achieve this, it is expected that he or she will effectively collaborate with other departments and contribute to a healthy, positive work environment. The ability to work in office full time is required.

Responsibilities

• Manage incoming child care referrals and review for program and supportive service eligibility.
• Ensure all required information is accurately entered into the case management systems and the child care database.
• Assign and distribute cases to Child Care Specialists to ensure timely customer engagement.
• Host and co-host virtual child care intake sessions.
• Perform additional duties as assigned.

Required Skills

• Strong customer service etiquette, including professional communication and effective interpersonal skills.
• Comprehensive knowledge of company services with the ability to clearly articulate and address related inquiries.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Ability to recognize, handle, and maintain the confidentiality of all sensitive information.
• Proficiency in modern office procedures and computer applications.
• Ability to communicate and collaborate effectively with external child care agencies.

Qualifications

• High School Diploma or equivalent required; college degree preferred.
• Minimum of 2 years of relevant work experience; background in social services is a plus.

Working Conditions

• Must reside in San Diego County
• This position requires full-time (Mon-Fri) in-office work, from 8am-5pm.
• PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.