Program Coordinator II (EEMS Babynet Supervisor) / 61005447

Posting number: 190891

Department: Department of Health and Human Services

Division: Eligibility, Enrollment, and Member Services (EEMS)

Job classification: Program Coordinator II

Posting type: Open

Categories: Administration, Clerical & Data Entry, Accounting and Finance, Health Services, IT and Computers, Paraprofessional, Miscellaneous, Human Services, Statistics/Mathematics, Business, Social Sciences, Office and Administrative Support

Summary

• Reviews and analyzes daily timeline and productivity reports related to client determinations and transfers. Proactively follows up with team members on instances of delayed processing, identifies the root causes of delays, and implements appropriate resolutions and follow-up actions to ensure timely service delivery.
• Conducts required monthly quality assurance reviews to evaluate the effectiveness and professionalism of services provided by BabyNet Eligibility staff. Ensures that all minimum standards are consistently met. Monitors staff performance and documentation across BabyNet systems to ensure records are current, accurate, and timely. Develops and implements plans of action to maintain service quality or to correct deficiencies, ensuring compliance with program standards and expectations.
• Serves as a subject matter expert on current and emerging BabyNet policies and procedures, maintaining a thorough and up-to-date working knowledge. Acts as a resource for Eligibility team members and external stakeholders, providing guidance and clarification as needed. Provides ongoing input to the supervisor and local early intervention partners regarding barriers, gaps, and potential solutions within the local early intervention system. Responsible for conducting initial and ongoing training for team members to ensure consistent understanding and application of policies and procedures.
• Performs fundamental supervisory and leadership functions in accordance with Department policies and procedures, best practices and Federal and State rules and regulations, especially with regard to Equal Employment Opportunity Commission (EEOC) standards. Maintains an effective organizational team and motivates staff to accomplish mission critical operations and objectives. Promotes workforce engagement.
• Supports the operations of the local BabyNet Eligibility office by ensuring the safety, functionality, and daily management of the facility, including oversight of supplies, utilities, and resolution of office-related issues. Leads the local BabyNet office with a focus on commitment, integrity, accountability, appropriateness, and accuracy in all personnel matters. Assists in reviewing and identifying staffing needs, supports workforce development, and helps forecast training opportunities to enhance staff performance and service delivery. Occasional travel is required, including visits to local and state offices, as well as participation in community events and outreach activities. If supervising a satellite office, weekly travel to that local office is required to provide on-site leadership and support.
• Adheres to HIPAA and all applicable federal and state laws regarding privacy, accountability, and the proper and timely reporting of non-compliance. Maintains a professional demeanor and communication style, ensuring that interactions with co-workers, supervisors, and beneficiaries are clear, polite, and concise. Participates in customer service and privacy training as required. Safeguards confidential agency, beneficiary, and personnel information, using only appropriate and secure methods for communication and documentation.
• Completes other duties as assigned.
  

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

Examples of duties

• Sitting or standing for long periods of time.
• Occasional overnight travel
• A valid driver's license is required.
• Requires holder to drive routinely.
• Valid driver’s license
• In-office Role

Qualifications

• Supervise and manage staff effectively, fostering a collaborative and productive work environment.
• Establish and maintain effective working relationships with internal and external stakeholders, including inter- and intra-agency staff, as well as public and private organizations.
• Apply considerable knowledge of child development in daily responsibilities and decision-making.
• Ensure adherence to BabyNet eligibility policies and procedures.
• Communicate clearly and professionally, both verbally and in writing.
• Organize and prioritize tasks efficiently to meet deadlines and support team goals.
• Utilize Microsoft Windows, Word, and Excel proficiently.
• Demonstrate professionalism and contribute to a positive team culture.
• Identify needs, make informed decisions, and respond appropriately to various situations.
• Maintain strict confidentiality in accordance with federal, state, and departmental regulations, including FERPA and HIPAA.

Supplemental information