Program Coordinator/Program Management Support Analyst
This role requires someone with 3-5 years of professional experience supporting program management, project coordination, learning and development, leadership development, or related business operations. This is NOT a senior role. The Program Coordinator/Program Management Support Analyst role is focused on supporting Executive Leadership Development programs. The position is not about designing leadership programs or setting strategy. Instead, it focuses on the operational side of running programs successfully. The person will help keep leadership development initiatives organized and moving forward by coordinating schedules, maintaining documentation, tracking deliverables, managing communications, supporting meetings and events, collecting and organizing data, and preparing reports and presentations. The role serves as the operational backbone for leadership development activities, ensuring programs run smoothly and stakeholders stay informed. Success in this role depends on being highly organized, detail-oriented, proactive, and comfortable working with executives, stakeholders, and cross-functional teams while managing multiple priorities simultaneously. The role is approximately 60% program coordination and administration, 20% communications and documentation, and 20% reporting and stakeholder support. It is much more about organization, execution, and operational support than strategy, facilitation, or instructional design.
Basic Description Provide operational, programmatic, and administrative support for Executive Leadership Development programs and related team priorities. This role will help reduce backlog, support program delivery, maintain documentation, and coordinate logistics, communications, data, and planning activities.
- Support program operations, logistics, scheduling, communications, and follow-up activities.
- Maintain and organize program documentation, trackers, playbooks, and templates.
- Assist with preparing program materials, participant communications, reports, summaries, and presentations.
- Track program tasks, deliverables, milestones, risks, and action items to support on-time execution.
- Support data collection, organization, and synthesis related to program participation, feedback, and outcomes.
- Coordinate with internal partners and team members to support program needs.
- Provide behind-the-scenes support for executive leadership development programs and related team priorities.
Qualifications and Soft Skill Requirements
- Experience supporting program management, project coordination, learning and development, leadership development, or related business operations.
- Strong organization, follow-through, attention to detail, and ability to manage multiple priorities.
- Strong written and verbal communication skills.
- Ability to work collaboratively with team members, stakeholders, and partners.
- Proficiency using Microsoft Office tools, including Outlook, Teams, Word, PowerPoint, Excel and Co-Pilot.
- Ability to work independently, ask clarifying questions, and keep work moving with minimal direction.
Desired Skills
- Experience supporting executive leadership development, talent development, coaching, or learning programs.
- Experience creating or maintaining program playbooks, trackers, SharePoint sites, templates, and communication materials.
- Experience coordinating logistics for meetings, workshops, learning sessions, or in-person program events.
- Experience synthesizing information from data, surveys, notes, or stakeholder input into concise summaries.
System One, and its subsidiaries including Joul and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M- #LI- Ref: #851-Rockville-S1
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