Program Coordinator
Location: Nashville, TN
Position Summary:
The Program Coordinator is responsible for the day-to-day administration, coordination, and support of training programs, ensuring smooth operations and compliance with company and NCCER standards. This role will also play a key part in the recruitment, screening, and onboarding of participants to maintain program integrity and success.
Key Responsibilities:
Program Operations & Administration
- Manage daily program reports and records and report for Program Manager
- Maintain accurate and updated data related to program activities and participants
- Oversee the implementation of program schedules, ensuring classes and evaluations run on time
- Ensure adherence to company and NCCER policies and procedures
- Manage logistical, administrative, and operational tasks related to daily tasks
- Ensure instructors have all required materials, supplies, and supplemental resources
- Coordinate and oversee NCCER testing logistics and reporting
- Support program staff through orientation, training, and ongoing performance management
Staff and Instructor Support
- Assist with onboarding of new participants
- Monitor and support instructional staff performance, ensuring effective program delivery
- Provide administrative support to instructors and ensure classroom readiness
Participant Recruitment & Support
- Help with recruitment efforts for program participants, including outreach, marketing, and community engagement
- Vet prospective participants through interviews, applications, and eligibility assessments
- Maintain contact with applicants and guide them through the enrollment process
- Provide ongoing support to enrolled participants to help ensure program retention and completion
- Respond to participant inquiries and provide timely, respectful assistance
Required Skills & Qualifications:
- Excellent verbal and written communication skills
- Strong organizational and time management abilities
- Ability to handle multiple priorities and meet deadlines
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and data management tools
- Ability to work independently and collaboratively in a fast-paced environment
- Experience working with training programs or education-related settings preferred
- Knowledge of or experience with NCCER processes is a plus
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