Program Coordinator of Workforce Development

Program Coordinator Of Workforce Development

Chinese Mutual Aid Association (CMAA) is a community-based organization, dedicated to fostering the integration of the Pan-Asian immigrant and refugee community into U.S. culture. Established in 1981, CMAA has been a cornerstone of the Uptown community since then, providing programming for generations of youth, adults, and senior citizens. The Adult Education and Workforce Department provides English as a Second Language, Adult Basic Education, Contextualized Healthcare Literacy Bridge, Office/Administrative Technology Literacy Bridge, and Digital Literacy classes; and assists clients with transitioning into the workforce and further education, through workshops and individualized counseling.

The Coordinator of Workforce is responsible for the following:

• Supports career coaches with comprehensive client orientation, assessment, and services while managing a small caseload of clients
• Quality control of Workforce Program by monitoring client data and referrals, preparing detailed reports for funders, and identifying necessary client support services
• Build and maintain strategic relationships with business owners, hiring managers, educational institutions, as well as with other stakeholders and community partners to promote CMAA services and clients
• Representing CMAA's workforce programming at community events and meetings
• Monitor client and employer satisfaction and follow up as needed
• Monitor client data and referrals for accuracy and improvement; maintain detailed case files in databases
• Supports Salesforce development for the Workforce department
• Collaboration with internal CMAA departments, including the Small Business Development Center on joint programming
• Collaborates with management on opportunities and implementation for program growth
• Trains and supervise workforce programs volunteers and interns
• Outreach to potential new employers
• Other duties as assigned

We're seeking candidates who are passionate about working with immigrant communities, are strong communicators, and excel in relationship building. You should have:

• A bachelor's degree or equivalent professional experience
• A demonstrated commitment to meeting a high bar and a strong interest in working with a limited English proficient population
• Experience managing multiple projects and a demonstrated ability to adhere to deadlines
• Proven ability to work both independently and as a team member, cooperating with and demonstrating cultural sensitivity to staff and constituents
• Experience using databases preferred
• Experience with vocational & employment placement preferred
• Proficiency in a second language is a plus but not required

Chinese Mutual Aid Association is an Equal Opportunity Employer.