Program Implementation and Project Manager

Program Implementation Manager

The program implementation manager for residential and foster care programs provides Christ-centered leadership, strategy, and oversight for initiatives that strengthen and unify services across Baptist Children's Homes of NC. This role is responsible for developing and managing systems, processes, and projects that enhance the effectiveness, consistency, and mission impact of all residential and foster care programs at BCH.

Qualifications

Education & Experience:

• Bachelor's degree required; Master's degree strongly preferred (Social Work, Public Administration, Nonprofit Leadership, or related field).
• Minimum 710 years of leadership experience in child welfare, residential care, foster care, or related human services.
• Demonstrated experience leading multi-site operations, shared program services, or system-wide initiatives.

Skills & Competencies:

• Proven strategic leadership and organizational development skills.
• Advanced project and program management expertise.
• Strong understanding of child welfare practices, including trauma-informed care.
• Exceptional communication, relationship-building, and leadership influence skills.
• Ability to lead through collaboration across diverse teams and geographies.
• Data-driven decision-making and performance management experience.

Preferred:

• Project Management certification (PMP or similar).
• Knowledge of North Carolina child welfare regulations and licensing standards.
• Experience with continuous improvement methodologies (Lean, Six Sigma).

Core Leadership Competencies:

• Christ-centered servant leadership
• Strategic vision and execution
• Collaboration and unity-building
• Integrity and accountability
• Innovation and continuous improvement
• Compassion and cultural humility

Essential Duties and Responsibilities

Strategic Leadership & Vision:

• Develop and execute a strategic vision for collaborative projects that will support residential and foster care programs.
• Identify opportunities to strengthen infrastructure, enhance service delivery, and expand organizational impact.
• Partner with executive leadership to align initiatives with BCH's long-term strategy and ministry goals.

Program Implementation Services Oversight:

• Lead the design, implementation, and continuous improvement of residential and foster care program services systems, including:
• Foster care and residential program operations:
• Workflows and programming processes
• Training and staff development needs
• Documentation and program implementation standards
• Managed care trends and expectations within the evolving child welfare system.
• Promote standardization where appropriate while honoring the unique needs of each program.

Program Partnership & Support:

• Serve as a key advisor and support for residential and foster care program leaders.
• Facilitate cross-program collaboration, ensuring consistency and communication across campuses and regions.
• Provide leadership and guidance for complex, multi-program initiatives and problem-solving.

Project & Change Leadership:

• Oversee a portfolio of strategic projects impacting multiple programs.
• Ensure initiatives are well-planned, resourced, and executed with excellence.
• Lead change management efforts, helping staff navigate transitions with clarity and confidence.

Training & Workforce Development:

• Oversee the development and implementation of training systems that equip program staff to provide effective, trauma-informed, and Christ-centered care.
• Promote leadership development and professional growth across programs.
• Ensure staff are prepared to meet regulatory, operational, and ministry expectations.

Collaboration & Stakeholder Engagement:

• Collaborate with internal departments (HR, Finance, Compliance, Development, IT, etc.) to strengthen organizational alignment.
• Build strong relationships with ministry partners, community stakeholders, and regulatory agencies as needed.
• Facilitate cross-functional teams and organizational initiatives.

Spiritual & Mission Alignment:

• Demonstrate a personal and growing relationship with Jesus Christ.
• Actively support and model the mission, values, and Statement of Faith of Baptist Children's Homes of NC.
• Integrate faith into leadership, decision-making, and organizational practices.
• Represent BCH with integrity, compassion, and a commitment to serving children, adults and families in a Christ-like manner.
• Foster a culture that reflects dignity, hope, and healing for all those served.