Program Manager - Command Centre

Program Manager - Command Centre Salary: HSO Level G9 $153,774 - $158,894 (plus 12% superannuation) Location: Central Office Unit/Division: WACHS - Central Office > Command Centre Work Type: Fixed Term - Full Time Position No: Closing Date: 4:00 PM Attachments:

Position Profile: This role is a finite position responsible for leading and delivering complex, large-scale initiatives that strengthen retrieval coordination and command centre functions across country WA. The Program Manager will oversee projects from design and establishment through to implementation and operational integration, ensuring delivery against defined outcomes and system priorities. The role provides strategic program and policy leadership to support the maturation of retrieval coordination capability, with a focus on optimising aeromedical and road-based retrieval pathways, while enhancing whole-of-system visibility and decision-making. Working across agencies and service providers, the Program Manager will enable integrated, system-wide coordination between acute retrieval, ambulance, and hospital services. The position will play a key role in shaping a more responsive, efficient, and clinically safe retrieval system, delivering equitable access and improved health outcomes for rural and remote communities across Western Australia. 
Area Profile:  The WA Country Health Service (WACHS) is the largest country health system in Australia and one of the biggest in the world, providing health services to approximately half a million people, including 45,000 Aboriginal people, over a vast two and a half million square kilometre area. The organisation comprises seven regions, with a strong network of public hospitals, health services and health centres located across rural and remote Western Australia. Our core business is the provision of quality, accessible health services to country WA residents and visitors.

Directorate Overview: The WACHS Command Centre comprises the clinical and operational services and organisational strategies to support service delivery across WACHS. The directorate takes a leadership role within WACHS and with partner agencies and stakeholders, providing simultaneous situational awareness across WACHS Services, supporting WACHS sites clinically and operationally, ensuring coordinated and integrated incident and issue response and management, enabling and supporting regional services to consistently deliver innovative, safe and quality care to our communities.

The Command Centre brings a number of services together in a 24/7 ‘virtual’ clinical hub. Using videoconferencing and advanced information and communication technologies, the WACHS Command Centre provides a one‐stop shop for country doctors and nurses to access a range of clinical expertise via virtual technologies, supporting acute emergency and inpatient care, including access to mental health specialists, palliative care specialists, midwives and facilitating and coordinating safe, timely and efficient patient transport to and from country and metropolitan hospitals for country patients.

Our Directorate actively supports and encourages diversity and inclusion across all occupational groups through the development and implementation of initiatives aimed at accessing and improving employment and mentoring opportunities for all people. Our strategies are located at
Employee Benefits:  In addition to the great salary our employees enjoy an amazing range of benefits which may include (in line with operational requirements):

12% employer contributed superannuation into a fund of your choice.