Program Manager, Digital and Client Experience
Location: Charlotte, NC, Hybrid Additional Locations Dallas, TX, USA New York, NY, USA Duration: 8 Months
CW-Project and Program Management
The Continuous Improvement Specialist assists the operations of improvement projects from initial research and assessment stages through the transition and implementation phases. Working under close supervision, this job supports functional teams across the organization to identify and execute improvement strategies that best enhance operations. This job also assists in calculating metrics to measure the impact of process enhancements after they are implemented by the organization.
Key Responsibilities and Duties
- Assists with conducting process improvement and continuous improvement analyses to identify potential upgrades that would be ideal for business unit goals.
- Collects data to support calculating metrics that demonstrate the impact implemented changes have had on the organization.
- Helps monitor and test the effective business continuity planning program for the organization.
- Implements simple process enhancements to improve operating efficiencies and cost effectiveness.
- Conducts risk analysis and modelling to assess probability of specific risks occurring and evaluates the potential value or impact of occurrence with guidance from team members.
- Preparing reports for upper management regarding status of project.
- Works with functional teams across the organization to discuss and determine needs for business improvements and to strategize possible business solutions.
- Collects data for business diagnostics that identify, quantify and prioritize value creation projects in congruence with team feedback and input.
- Assists the development of designing processes and procedures that manage and mitigate risks to acceptable levels.
- Accumulates feedback from the organization to ensure that the transition to new programs and implemented solutions is smooth and effective.
- Participates in continually defining quality issues and determining approaches and methodology for addressing these issues.
Educational Requirements
Business Need
Our organization requires seasoned program management professionals who can navigate complex, multi-stakeholder environments while driving strategic initiatives from conception through delivery. These roles are essential for ensuring program success, stakeholder alignment, and organizational efficiency.
Role Overview
Senior Program Manager with proven track records in managing enterprise-level programs. These hands-on roles require strategic thinkers who excel at executive engagement while maintaining operational excellence throughout program lifecycles.
Qualifications
Program management experience, preferably including consulting or client-facing roles Demonstrated success leading large multi-million dollar, cross-functional programs end-to-end Strong executive presence with exceptional written and verbal communication skills Track record of delivering complex programs on time, within budget, and to quality standards
Key Responsibilities
- Lead end-to-end delivery of strategic, cross-functional initiatives from conception through closure
- Develop comprehensive program strategies, roadmaps, and governance frameworks
- Build and maintain executive-level relationships while managing diverse stakeholder expectations
- Conduct proactive risk assessments and implement mitigation strategies
- Drive continuous process improvement and operational optimization
- Ensure transparent communication and alignment across all organizational levels
- Mentor and develop program team members while fostering collaborative culture
Expected Impact
These resources will drive organizational efficiency, ensure transparent communication across functions, mitigate program risks, and deliver strategic outcomes that align with business objectives.
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