Key Responsibilities
Program Management
Customer Management
Cross-Functional Leadership
Financial & Business Performance
Qualifications
Required Knowledge
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Program Management
- Lead the end-to-end execution of multiple customer programs throughout the product lifecycle.
- Develop, organize, and direct program schedules, priorities, and deliverables.
- Establish work plans, milestones, and resource requirements for each project phase.
- Ensure all program deliverables are completed on time, within scope, and aligned with customer expectations.
- Monitor project progress, identify risks, and implement mitigation plans to ensure successful execution.
- Drive program governance through regular reviews, milestone tracking, and action item follow-up.
- Coordinate New Product Introduction (NPI), engineering changes, transfers, and sustaining activities.
Customer Management
- Serve as the primary point of contact for assigned customers.
- Build and maintain strong relationships with new and existing customers.
- Lead customer meetings, business reviews, and operational discussions.
- Communicate program status, risks, recovery plans, and achievements to both customers and executive leadership.
Cross-Functional Leadership
- Lead cross-functional teams including Operations, Engineering, Supply Chain, Quality, Manufacturing, Finance, and Planning.
- Coordinate activities to ensure alignment with customer priorities and business objectives.
- Drive accountability across functional teams to achieve program commitments.
- Facilitate executive-level reporting and decision-making through accurate program updates and performance reviews.
Financial & Business Performance
- Own the financial health of assigned programs.
- Monitor revenue, profitability, and cost performance.
- Drive actions to improve financial metrics while supporting business growth.
- Review and manage:
- Purchase Price Variance (PPV)
- Excess & Obsolete Inventory (E&O)
- Customer Claims
- Freight Expenses
- Accounts Receivable (AR)
- Value Added Margin (VAM)
- Manufacturing Value Added (MVA)
- Waterfall analysis
- Support quote reviews, business cases, and customer pricing discussions.
Qualifications
- Bachelor's degree in Engineering, Business Administration, Supply Chain, Operations Management, or a related field.
- 5+ years of Program Management or Project Management experience in a manufacturing environment.
- EMS or high-mix, low-volume manufacturing experience preferred.
- Proven experience leading cross-functional teams.
- Strong customer-facing and executive presentation skills.
- Demonstrated financial acumen and business management experience.
- Excellent communication, negotiation, and problem-solving skills.
- Advanced proficiency in Microsoft Excel, PowerPoint, and ERP systems (SAP, Oracle, NetSuite, or equivalent).
Required Knowledge
- Program Management
- Project Management
- Electronics Manufacturing (EMS preferred)
- New Product Introduction (NPI)
- Supply Chain Management
- Production Planning
- Customer Relationship Management
- Risk Management
- Financial Analysis
- Continuous Improvement
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