Program Manager, Governance Operations & Knowledge Management

Program & Governance Management

Own and maintain the Data & AI Policy roadmap, including deliverables, dependencies, milestones, and implementation timelines.

Coordinate governance initiatives across Legal, Risk, Compliance, Security, Technology, and business stakeholders.

Manage governance forums, working groups, action items, risks, issues, decisions, audit findings, and remediation commitments.

Monitor progress against commitments and drive accountability to ensure deliverables are completed on schedule.

Policy, Standards & Playbook Support

Coordinate the review, approval, publication, and maintenance of Data & AI governance artifacts, including policies, standards, playbooks, procedures, FAQs, and implementation guidance.

Develop and maintain operational playbooks that translate governance requirements into practical and scalable business processes.

Contribute to the drafting, editing, and maintenance of policies, standards, governance documentation, stakeholder communications, and training materials.

Facilitate stakeholder reviews and feedback cycles across cross-functional teams.

Knowledge Management & AI Enablement

Own the organization, structure, and maintenance of the team's documentation repositories and governance knowledge assets.

Establish and maintain a centralized source of truth for Data & AI Governance content, ensuring documentation is current, searchable, and consistently maintained.

Define and implement standards for information architecture, taxonomy, metadata, document lifecycle management, and content governance.

Ensure governance content is optimized for AI-powered search, retrieval, knowledge management, and emerging agent-enabled capabilities.

Leverage AI-enabled tools, automation, and agent-based workflows to improve governance operations, content generation, and process efficiency.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA,JD, MD) or up to 3 years of relevant experience with a PhD
• 5+ years of experience in program management, project management, governance, risk, compliance, audit, policy management, knowledge management, or related fields.
• Bachelor's degree or equivalent professional experience. Visa's standard Manager/Consultant-level qualifications generally require 5+ years with a Bachelor's degree.
• Experience coordinating complex cross-functional initiatives involving multiple stakeholders and competing priorities.
• Strong organizational skills with the ability to manage multiple workstreams, deadlines, and deliverables simultaneously.
• Excellent written communication and documentation skills.
• Experience developing presentations, process documentation, procedures, or operational materials.
• Experience supporting governance, risk, compliance, audit, regulatory, or policy-related programs.
• Experience developing or maintaining policies, standards, procedures, playbooks, or other governance artifacts.
• Experience managing audit findings, remediation activities, action plans, or governance commitments.
• Experience establishing or maintaining knowledge repositories, document management processes, or content governance practices.
• Familiarity with Data Governance, AI Governance, Privacy, Information Governance, or Risk Management concepts.
• Experience with Jira, Confluence, SharePoint, and Microsoft 365 collaboration tools.
• Experience leveraging AI-enabled tools, automation, workflow orchestration, or agent-based solutions to improve business processes.
• PMP, Agile, or similar project management certification preferred but not required.

U.S. Applicants Only

The estimated salary range for this position is $146,200.00 to $ 233,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.