Senior Program Manager, Implementation & Client Success
Senior Program Manager-National Implementation & Customer Success
The Senior Program Manager-National Implementation & Customer Success will lead enterprise-level customer implementations and onboarding programs; serve as the primary Customer owner during implementation; partner closely with IMS Sales, Operations, Product, and Customer Success to ensure seamless execution and adoption.
This position is remote to support accounts in the East and Central Region.
What You Will Do As Senior Program Manager, National Implementation & Customer Success
Lead national, enterprise-level implementation programs, ensuring on-time, high-quality delivery across regions.
Develop and manage project plans, proactively identifying risks and driving successful outcomes.
Serve as the primary client contact, providing guidance, communication, and support throughout implementation.
Translate customer needs into scalable deployment strategies that align with business goals and ROI.
Drive cross-functional collaboration across Sales, Product, Operations, and Support to ensure seamless execution.
Establish and optimize implementation frameworks, playbooks, and best practices for consistent delivery.
Monitor performance metrics, customer adoption, and post-launch success to inform continuous improvement.
Partner with Sales on deal strategy, solution validation, and alignment with operational capabilities.
Train, mentor, and support regional implementation teams to ensure consistent execution and excellence.
Conduct post-implementation reviews, gather client feedback, and recommend enhancements for future deployments.
The Experience, Skills and Abilities Needed
Bachelor's degree in business, engineering or related discipline; MBA preferred.
Minimum of 12 years of relevant experience, with minimum of 8 years successfully leading and managing large complex cross functional programs and projects. Demonstrated ability to manage multiple priorities simultaneously and respond appropriately to change.
Demonstrated ability to translate data into effective decision making with stakeholders.
Proven ability to understand business and technical requirements to lead teams around a common vision to execute, and success in building collaborative, cross-functional relationships.
Advanced knowledge of project management tools and methodologies
Exceptional communication skills at all levels (written and verbal).
Ability to deliver executive presentations and influence at all levels.
Relationship management with an ability to work effectively with multiple layers of the organization in particular, working with / supporting executive team members is critical.
Ability to communicate complex business / technical challenges in a simplified manner.
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer:
Base Salary + ICP
Cell Phone Stipend
Flexible Time off + 9 Corporate Holidays Per Year
Excellent Healthcare, Dental, and Vision Benefits
Healthcare and Dependent Flexible Spending Accounts
Long/Short Term Disability Coverage
401(k) with a Company Match
Parental Leave
Tuition Reimbursement Program
Additional Add-On Benefits/Discounts
Opportunities for Advancement in a Stable Long-Term Career
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