Program Manager

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Founded in 2003 as American Health Staffing Alliance and becoming part of American Health Staffing Group in 2017, Trio Workforce Solutions was officially formed in 2025 to unify years of innovation and expertise under one brand. Headquartered within the AHSG family of companies, Trio has grown into a nationally recognized leader in workforce management, earning distinction from Everest Group as a 2025 Major Contender and Star Performer for its Vendor Management System and MSP capabilities. Built on decades of experience in staffing, workforce strategy, and technology, Trio was created to deliver a smarter, more transparent, and more efficient approach to workforce management. Through the launch of proprietary solutions such as Trio VMS, Trio Programs, and Trio Shifts, we have continued to evolve to meet the complex needs of healthcare organizations nationwide. Today, Trio Workforce Solutions empowers clients to centralize workforce strategy, reduce labor costs, and improve access to quality providers.

The Program Manager serves as the primary relationship owner for a single client program and is accountable for operational performance, service delivery outcomes, and client satisfaction. This role manages day-to-day client engagement, governance rhythms, KPI performance, and cross-functional coordination to ensure program success.

The Program Manager operates as an individual contributor and is responsible for executing the client relationship model effectively. While expansion opportunities may be identified, this role primarily escalates growth initiatives to senior leaders rather than driving them independently.

What You'll Do:

Client Relationship Ownership

• Serve as the primary contact for a single client program.
• Lead regular client meetings, performance reviews, and operational updates.
• Maintain strong understanding of client structure, workforce priorities, and key stakeholders.
• Ensure client satisfaction through responsiveness, accountability, and clear communication.

Operational Performance & KPI Management

• Own program-level KPIs such as fill rate, time-to-fill, service responsiveness, quality metrics, and retention indicators.
• Monitor performance trends and implement corrective action plans when needed.
• Partner with internal stakeholders to ensure service delivery aligns with client expectations.
• Drive consistent execution of governance rhythms including QBRs and performance reporting.

Escalation & Issue Resolution

• Manage client escalations and coordinate cross-functional solutions.
• Identify operational risks and proactively mitigate service disruptions.
• Escalate expansion opportunities or high-risk concerns to senior leadership as appropriate.

Cross-Functional Alignment

• Partner with recruiting, operations, credentialing, and support teams to align execution.
• Ensure internal teams understand client priorities and service expectations.
• Reinforce accountability and follow-through across stakeholders.

Education and Certifications:

• Required: High School Diploma or GED
• Preferred: Bachelor's degree coursework in Business, Communications, Human Resources, or a related field.

Required Experience:

• 5+ years of experience in staffing, workforce solutions, client services, or related roles.
• Demonstrated experience managing client relationships or operational programs.
• Proven ability to manage performance metrics and service delivery outcomes.
• Strong experience leading client meetings and structured governance discussions.
• Ability to manage escalations professionally and effectively.

Preferred Experience:

• Experience supporting enterprise or multi-site client programs.
• Experience delivering QBRs and performance reporting.
• Experience working within KPI-driven service models.
• Exposure to pricing, contract structures, or service model economics.

Success Metrics:

• Retention and health of assigned client program.
• Achievement of defined program KPIs.
• Reduction in service delivery disruptions or preventable escalations.
• Positive client satisfaction and relationship feedback.
• Effective governance execution and follow-through on action items.

Compensation:

• The expected base salary range for this position is $100,000 - $120,000 annually. The final compensation offered will be determined based on a number of factors, including but not limited to skills, qualifications, experience, and location.

Location:

• This role is hybrid for candidates located within a reasonable commuting distance to our Edmond, OK or Frisco, TX offices. Candidates outside a reasonable distance from either office are eligible for a fully remote arrangement.

Qualified candidates must possess the physical and mental abilities necessary to perform the job's essential functions, with or without reasonable accommodation. Specific requirements may vary depending on the nature of the position. Applicants should be prepared to discuss their ability to meet these requirements during the interview process. A detailed job description outlining the physical and mental demands of the role will be provided upon request.

All AHSG companies, AHS Staffing, AHSA, and Trio Workforce Solutions are equal employment opportunity employers.