Program Manager

Agile Program Management

A Bachelor's degree in Computer Science/Engineering is required. Preferred: an MBA (or equivalent) from a top tier institution or equivalent business experience. 10+ years of demonstrated experience in combined program and project management delivery. Hands on experience implementing enterprise level software applications in a fast paced environment with an ability to manage multiple functional areas simultaneously. Experience leading large cross functional teams and driving consensus among colleagues; the ability to lead, motivate, influence, and drive results in a highly matrixed environment is essential. Demonstrated strong leadership and have led program team members. Relationship management experience within an enterprise globally, among executives, customers, and staff; as well as externally with vendors and business partners as required. Experience in evaluating a broad range of internal and external factors when solving problems and making decisions; prioritizes team efforts to support critical, business growth driven initiatives. Complex problem resolution and ability to merge diverse technology agendas into a cohesive, integrated digital and eCommerce solution by influencing key technology resources. Ability to conduct and interpret qualitative and quantitative analysis and problem solving skills and show independent judgment and creative problem solving techniques in a highly complex environment. Establish relevant and comprehensive program performance related metrics that highlight, not only the overall health of the project. Collaborate with internal and external teams to maintain alignment toward program milestones. Drive process improvement to increase team efficiency. Curate internal training content and process documentation to keep teams aligned on standard operating procedures, guardrails, and best practices. Handling aspects of technical projects for their organization, responsible for initiating programs, following their progress, and serving as support providers in case issues arise. Manage portfolio and program with constant communication with stakeholders, escalate impediments, help manage risk, and drive relentless improvement. Track project performance across scope, schedule, budget, and benefits realization. Maintain the enterprise project portfolio dashboard and provide insights to leadership. Support portfolio planning, prioritization, and resource allocation. Prince2/PMP Certification required. Agile certification and understanding of SAFe methodologies required. Superior communication skills, both written and oral.

Specialized Knowledge & Skills: 5+ years of experience with eCommerce/distribution domain. Experience with Engineering and Implementing enterprise level software applications. Experience with Agile Management Tools (i.e., Confluence, JIRA, VersionOne). Experience with leading global cross functional program teams. Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency. Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc. Awareness and experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games.