Program Manager
The role of the Program Manager position is to provide direction and leadership to project managers and/or team members for complex programs up to $50 Million Dollars across multiple cross functional work streams. The Program Manager ensures multiple concurrent IT projects are delivered on-time, on-budget, and produce committed business results. The Program Manager acts as a change agent, serves as a formal mentor to Project Leaders, and provides program/project management methodology fundamentals and expertise.
Functional Skills & Competency:
Directs the initiation, planning, execution, monitoring, controlling and close of an entire project and/or all projects within specified program
Ability to contribute and champion usage of structured project management methodology (to include Waterfall, Agile/Scrum, Iterative, etc.)
Broad knowledge of application and/or infrastructure development life cycle (SDLC) and other technical management concept, processes, and methodologies
Lead and direct project managers within specified program to achieve desired deliverable creation outcomes
Possess IT and formal program/project management knowledge as well as ability to prioritize work and meet deadlines based on logical work breakdown structures aligned to critical path
Manage program interdependencies, milestones, and critical path
Analyze, manage, and report program performance - financial reporting, resource allocation, task delegation and stakeholder management
Analyze multiple types and sources of information to generate insight on program performance
Demonstrate financial awareness to control costs and think in terms of profit, loss, and added value.
Help Stakeholders, IT Portfolio Teams, Business Partners and Business Users understand their roles and responsibilities within the project
Develops and executes an overall program schedule, including tasks, duration, dependencies, and resource assignments
Controls and tracks changes to scope, time, cost, quality, issues, and risk
Leads completion of program objective, such as procurement, quality planning, service level agreements, and customer training
Directs and delegates work effort; Requests the needed resources for a program and gets them oriented to work on the project
Ensures product deliverables quality, such as functional specifications, logical and physical data design, solution design and detailed design, test plans, and completed solution
Manages vendor relationships according to contract terms and conditions
Leadership & Business Acumen:
Key industry certifications such as CAPM, PMP, PgM, etc., preferred
Previous airline, travel, and/or transportation industry experience preferred
Makes value-oriented decisions to achieve strategic business results; Ability to be flexible, make quick decisions and seamlessly navigate risks and ambiguity while effectively navigating a dynamic project environment
Evaluates risks, assess possible outcomes and solutions/solves problems
Strong interpersonal skills, including the ability to make effective presentations and communicate technical concepts to non-technical clients
Ability to build and maintain cohesive motivated teams
Ability to coach and develop subordinates and/or peers; empowering team members with the authority to accomplish project tasks efficiently and with minimal direction
Strong strategic planning skills
Excellent written, oral communication, planning, and organizational skills
Strong track record managing business and IT Projects
Strong meeting facilitation and negotiation skills
Strong consulting and customer service skills
Recognizes and rewards desirable individual and team performance
Establish good relationships with internal and external stakeholders.
Take responsibility for actions, projects, and people.
Take initiative, act with confidence, and work under own direction.
Focus on customer needs and satisfaction.
Set high standards for quality to monitor and maintain quality and productivity.
Gather comprehensive information to support decision making.
Encourage an organizational learning approach (e.g., learn from successes and failures and seek staff and customer feedback).
Adapt to changing circumstances and interpersonal style to suit different people or situations.
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