Program Manager
The Program Manager owns the successful strategy execution, coordination, and delivery of a portfolio of related projects for enterprise-level clients and is focused on achieving key business outcomes. The Program Manager develops the plan and direction, aligns cross-functional workstreams, and ensures that the combined output delivers measurable customer and business value.
Key Responsibilities:
Strategic Planning & Mapping
- Define and maintain the overall program structure, vision, and multi-quarter roadmap.
- Translate business objectives into program goals, success criteria, and measurable outcomes.
- Prioritize and sequence workstreams based on strategic impact, dependencies, and resource constraints.
Cross-Workstream Collaboration
- Coordinate multiple workstreams (e.g., Strategic Consulting, AI scenario development, LMS implementation, content development, integrations, change management).
- Ensure alignment between business objectives, timelines, and delivery execution across all projects.
- Manage interdependencies across projects and teams to prevent siloed decision-making and delivery conflicts.
Governance & Decision-Making
- Establish and enforce consistent governance across all projects (standards, processes, reporting, escalation paths).
- Drive program-level decision-making and escalate issues that impact scope, timeline, budget, or strategic alignment.
- Facilitate cross-functional forums (steering committees, working groups) to resolve conflicts and align priorities.
Risk, Dependency & Issue Management
- Identify, assess, and mitigate cross-project risks and issues that could derail program outcomes.
- Maintain a living risk register and dependency map, with clear ownership and mitigation plans.
- Proactively surface and resolve blockers that span multiple teams or systems.
Stakeholder & Executive Communication
- Provide program-level reporting to executives and stakeholders (status, risks, decisions needed, value tracking).
- Tailor communication to audience: tactical updates for delivery teams, strategic narratives for leadership.
- Build and maintain strong relationships with key stakeholders across functions (Product, Engineering, L&D, HR, Customer Success, etc.).
Value Realization & Continuous Improvement
- Align program outcomes with customer success and business value realization (adoption, efficiency gains, revenue impact, etc.).
- Define and track value realization metrics post-delivery to ensure benefits are achieved.
- Continuously improve program processes, templates, and tools based on lessons learned and feedback.
Key Skills:
- Thrives in ambiguity.
- Able to influence without authority, and has a track record of turning complex, multi-team initiatives into coherent, executable plans.
- Thinks strategically and systemically and can connect day-to-day work to long-term business goals, see interdependencies and optimize the whole, not just individual projects.
- Operates as a servant leader, removes blockers, empowers teams, and fosters psychological safety.
- Is decisive in uncertainty and comfortable making recommendations with incomplete information.
- Uses metrics to drive date-informed decisions, not just status reporting.
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