Program Manager

The Program Manager is accountable for aligning, coordinating and driving complex, cross‑functional programs through execution and delivery. This role integrates engineering, operations, and commercial inputs into a single executable plan. Our programs deliver into our customer’s technology development, product development, and production operations phases. On external projects, as our customers progress, our emphasis is shifting from supporting customer product development to supporting customer operations leading to an increased reliance on change management principles.

On internal projects, our focus is on product reliability, cost optimization, and delivering sustainable change that enables business continuity while scaling.

The Program Manager partners closely with Business Development and functional leaders. The role does not own commercial relationships or commercial negotiation, but ensures customer commitments, risks, and constraints are fully integrated into program plans.

Responsibilities

Program Integration & Alignment

• Integrate engineering, operations, commercial and customer inputs into a coherent, execution ready program plan.
• Align scope, priorities, dependencies, and resourcing across functions and across programs.
• Ensure programs are aligned end‑to‑end rather than managed as isolated workstreams.

Execution & Change Management

• Lead program execution with particular emphasis on risk management as appropriate for the program phase.
• Define, apply, and reinforce project management, development and change‑management processes.
• Ensure changes to scope, schedule, or technical approach are assessed, communicated, and integrated without destabilizing execution.
• Create ambitious execution conditions that enable teams to succeed, including clear plans, timelines, managed dependencies, and timely decisions.
• Apply program and change‑management processes consistently, ensuring changes are captured, assessed for impact, communicated, and reflected in plans.
• Support readiness and delivery discipline by ensuring deliverables, timelines, and documentation packages are coordinated and complete.
• Identify risks and mitigation actions; maintain lightweight risk/issue tracking that enables timely execution and visibility.

Decision Support & Governance

• Reinforce clarity on decision ownership and ensure follow‑through once decisions are made.
• Surface and frame situations where customer success and company success are misaligned, and drive resolution through structured risks, options, and escalation so teams and leaders can make timely decisions.
• Drive appropriate escalation when decisions cannot be resolved at the working level.
• Prepare decision‑ready inputs for teams and leaders, including options, impacts, and recommendations.
• Ensure decisions are translated into updated plans and clear follow‑up actions with owners and dates.
• Coordinate with other Program Managers and functional leaders on shared resources and inter‑program dependencies; surface conflicts for resolution through established channels.
• Support sequencing and resourcing discussions by providing clear demand, timelines, and dependency visibility for the program.

Partnering with Business Development and Customers

• Support customer execution by coordinating routine communications, documentation packages, and milestone readiness, in partnership with Business Development.
• Maintain effective scope and change documentation; support alignment on program changes without owning commercial negotiation.

Project Management

• Establish and maintain clear scope definitions, work breakdowns, and ownership aligned to functional responsibilities.
• Track progress against plan, identify deviations early, and drive corrective actions in partnership with accountable owners.
• Ensure program plans remain current and decision‑relevant, reflecting approved changes, emerging risks, and updated priorities.
• Define and maintain program‑level reporting that provides clear visibility into status, risks, interdependencies, and critical path.
• Use project management tools and artefacts appropriately scaled to support alignment, decision‑making, and execution—not as ends in themselves.

Other

• Support internal reviews, audits, and planning cycles as required.
• Contribute to cross‑functional initiatives that improve execution effectiveness.
• Expected travel is approximately 5–10%, based on program and customer needs.
• Perform other related duties consistent with the scope and level of the role.

Qualifications & Experience

Required

• 8+ years of experience in program or project management within complex, cross‑functional environments.
• Proven experience leading large, complex programs through development and operations.
• Strong experience in risk management, issue management, and change management.
• Demonstrated ability to influence without authority and operate effectively with senior technical and operational leaders in a balanced matrix organization.
• Strong judgment in escalation, prioritization, and framing decision‑ready inputs.

Assets

• Experience in semiconductor, OEM system integration, or medical imaging contexts.
• Experience working in hardware‑centric development and manufacturing environments.
• Familiarity with ISO‑based quality systems and regulated environments.

Education

• Bachelor’s degree in engineering, science, or a related field required.
• Advanced degree (MBA, MSc, or equivalent) preferred.
• Project management certification (PMP, PgMP, or equivalent) is an asset.

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