Program Manager
Lutheran Services Carolinas (LSC) is a nonprofit organization serving seniors, children, families, and communities across North and South Carolina through senior living communities, child and family services, refugee and immigrant services, and community-based programs. Our work is rooted in compassion, dignity, and a shared commitment to helping others thrive.
LSC is looking for a Program Manager for our Raynor Street location. The Program Manager will ensure the group home/program is managed so that it meets COA standards of best practice, licensing standards, and requirements.
This is a full-time, benefit-eligible position.
Essential Functions:
- Provide direct care support; emergency fill-in as needed.
- Responsible for the operational administration of the program which includes but not limited to maintaining annual budget, petty cash, credit card monthly reconciliation and grocery shopping.
- Initiate new hire process by completing required personnel documents for Human Resources if applicable.
- Within program guidelines and requirements, maintain facility, vehicle and equipment according to licensing standards by performing monthly vehicle inspections and fire drills.
- Responsible for making sure that Annual Inspections are completed and current as necessary.
- Participate in quality assurance processes and ensure that all documentation is of the highest quality.
- Assist in approving notes in electronic medical records if programmatically appropriate.
- Provide assistance in the processing and approving of Incident reports where relevant
- Represent Lutheran Services Carolinas in the community, including contracting agencies, churches, support groups and other professionals.
- Other duties as assigned by supervisor.
Supervisory Responsibilities: Residential Counselors or Habilitation Counselors
Education: BS/BA Degree with two years paid human services experience; or High school diploma plus 5 years paid human services experience
Experience: 2 years experience with 4 yr. degree or 5 years with high school diploma
Specific skills/abilities: Flexibility, sensitive to varying cultural issues, ability to hold others accountable, organizational skills. Experience serving adults with SMI and experience working in housing programs.
Specialized knowledge, licenses, etc: Knowledge of Medicaid regulations/documentation; licensing requirements; COA standards; Valid driver's license.
Working Conditions/Physical Requirements: 1. Ability to bend, stoop, reach overhead. 2. Ambulatory throughout location/facility. 3. Occasional lifting of groceries up to 10 lbs (5%) 4. Client/behavior Interventions - 25 lbs (5-10%) 5. Moving furniture up to 10 lbs (5%) 6. May be required to drive.
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