Program Manager

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day.Learn more about our recruitment process.Job Requisition ID: Time Type:Full timeEmployee Group:StaffJob Category:Research and InnovationEmployment Type:TemporaryDepartment:Office of the Vice-President, Research and International - Corporate Research PartnershipsHiring Range:$80,248.28 - $100,310.35Posting Information:This posting is for an existing vacancy.Term: 6 monthsThis position is being offered as a temporary contractJob Description:Primary PurposeWe are seeking a visionary and entrepreneurial program manager to provide leadership over a portfolio of research and engagement programs that are integral to the University of Waterloo.Reporting to Associate Director, Research Partnerships, the incumbent will lead the creation, design, development, delivery, management, and on-going refinement of highly marketable faculty, staff and student opportunities that reflect the University’s brand and enhance partnership and engagement strategy. This includes new and existing programming targeted towards mid-career professionals, executives, external partners, and University faculty, staff and students who value innovative, cross-disciplinary opportunities in a rapidly changing world.Key AccountabilitiesNew Program DevelopmentCollaborates with internal and external partners to understand the target audience, goals, revenue targets, etc. for new programs and products to be delivered by the business unit.Collaborates with the marketing team to identify new opportunities and ensure they are supported at all phases of the program's lifecycle from new launch to repeatable offers to scale.Works with a team of internal and external resources including subject matter experts, facilitators, instructional designers, client service coordinators, market researchers, and quality assurance specialists to lead the development and management of highly engaging and marketable programsNurtures effective interactions between University faculty / departments / institutes and industry partners to align program development to market needsEnsures quality control, providing program-specific leadership to cross-functional team membersForms and manages program advisory committees to ensure programming addresses partner needsDevelops and manages program budgets and forecastsManages the approval process for new opportunitiesProvides direction to subject matter experts and in the development of individual program opportunitiesIndustry Engagement ExpertiseIncorporates best practices in client engagement program development and delivery to design offerings to meet 21st century market and business challengesMonitors research in relevant industry sectors, to inform/refine evidence-based practices related to program design and deliveryUtilizes a solid understanding of client engagement principles and trends, including post-COVID realities, to facilitate the development of a broad suite of opportunitiesApplies expertise client engagement to oversee creation of effective learning outcomes, strategies, activities and tasks, and assessment strategiesProgram Management and LeadershipIdentifies strategic areas for market growth in the portfolio of engagement programsWorks with program team to establish project milestones based on the expected delivery date of the program engagement activities and ensures the team meets required deadlinesRevamps and/or improves engagement programs and courses based on client feedback, industry trends, and learning outcomes assessment tools and techniques. Develops a feedback loop to facilitate the ongoing refinement of program engagement offeringsHires and manages co-op studentsUpdates appropriate internal and external stakeholders on project progress, proactively informing them of issues or potential delaysDetermines design constraints, resource limitations, deadlines, and faculty/student/program needs which impact the program planning processEffectively manages concurrent projects, including ones with completing deadlines and resourcesDemonstrates effective leadership and coaching of co-op students hired to support the creation and implementation of program contentRequired QualificationsEducationA Masters degree or an equivalent combination of education and experience.A Certificate, Diploma, or other certification/qualification in adult education, online learning, instructional design, program management, or project management is an asset.Experience5+ years of experience in a program management role in corporate training business development and/or building adult learning programsSuccess with initiating and managing collaborative relationships with professional associations, corporate clients, and community partnersDemonstrated success managing multiple stakeholders in a matrix environmentDemonstrated success assessing and ensuring the financial viability of new and existing programsDemonstrated expertise in the creation and delivery of engagement programmingExperience applying sound event and program managementProficiency with operationalizing program delivery and executing on plans to bring ideas to fruitionDemonstrated capabilities in program evaluation and quantitative and/or qualitative research methodsExperience with new program development in topics related to disruptive technologies, innovation, information and communications technology, and leadership skills including critical thinking, collaboration and communication is strongly preferred.Proficiency in sourcing and managing the performance of contractorsA broad understanding and knowledge of the university environment at both the organizational and operational levels is an asseKnowledge/Skills/AbilitiesSuperb program design skillsCreativityProven ability to ask open-ended questions, analyze data, see connections and recognize strategic opportunitiesSuperior communication, collaboration and relationship skills - written, verbal, interpersonal, presentation, advocacy - communicates clearly and with tact with a diverse group of internal and external stakeholders including faculty, staff, administrators, partners, and clients Project management skills. Superior organizational and self-management including time management and the ability to prioritize, multi-task and attend to detailProactively anticipates challenges and takes initiative in resolving issuesThorough understanding of adult learning principles and ability to ensure these are embedded into all programsExcellent negotiation skillsFlexible and entrepreneurial mindsetEquity StatementThe University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.Positions are open to qualified candidates who are legally entitled to work in Canada.The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at or , ext. 45935.
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