Experteer Overview
The Program Manager leads end-to-end governance, coordination, and delivery of a multi-project program to realize business value and strategic objectives. Operating across functions and regions, you provide direction, prioritization, and oversight, ensuring timely, quality delivery and benefits realization. You act as a key interface between Service Excellence, Digital/ICT, and regional stakeholders to drive alignment and value in a global, cross-functional context. This is a strategic role focused on improving after-sales performance, processes, and customer satisfaction within a complex organization.
Retribuzione / Benefits
Define and maintain program vision, objectives, and roadmap aligned with business strategy
Ensure coherence and prioritization across all projects within the program
Define and manage governance structures, decision frameworks, and escalation paths
Monitor overall program performance, risks, interdependencies, and critical issues
Coordinate multiple projects and workstreams within the program
Ensure alignment of timelines, scope, priorities, and resources
Manage interdependencies and conflicts between projects
Support sequencing and prioritization decisions to optimize business value
Oversee execution through Project Managers or Stream Owners
Ensure delivery against milestones, quality standards, and expected benefits
Identify and address program-level risks and issues, driving mitigation actions
Ensure consistent execution across functions, regions, and stakeholders
Act as the primary interface for program sponsors and senior management
Coordinate with central functions, regions, and external partners
Ensure alignment between business, ICT, and operational stakeholders
Support change management activities to enable adoption and sustainability
Define and track program KPIs and benefits
Monitor value realization and propose corrective actions
Consolidate and present program reporting to governance bodies and executive management
Responsabilità
10-15 years of professional experience in Program Management
Strong background in project management and cross-functional coordination
Proven ability to manage strategic initiatives with multiple senior stakeholders
Experience in regional or international environments is a strong asset
Demonstrated experience managing multiple Project Managers or workstreams
Strong leadership, influencing, and decision making capabilities
Strategic thinking combined with execution focus
Excellent communication and stakeholder management skills
Ability to manage complexity, ambiguity, and competing priorities
Results oriented and value driven mindset
University degree in Business, Engineering, IT, or equivalent
Project / Program Management certifications (PMP, PgMP, PRINCE2, Agile) are a plus
Fluent English is mandatory
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or continue with email
The Program Manager leads end-to-end governance, coordination, and delivery of a multi-project program to realize business value and strategic objectives. Operating across functions and regions, you provide direction, prioritization, and oversight, ensuring timely, quality delivery and benefits realization. You act as a key interface between Service Excellence, Digital/ICT, and regional stakeholders to drive alignment and value in a global, cross-functional context. This is a strategic role focused on improving after-sales performance, processes, and customer satisfaction within a complex organization.
Retribuzione / Benefits
Define and maintain program vision, objectives, and roadmap aligned with business strategy
Ensure coherence and prioritization across all projects within the program
Define and manage governance structures, decision frameworks, and escalation paths
Monitor overall program performance, risks, interdependencies, and critical issues
Coordinate multiple projects and workstreams within the program
Ensure alignment of timelines, scope, priorities, and resources
Manage interdependencies and conflicts between projects
Support sequencing and prioritization decisions to optimize business value
Oversee execution through Project Managers or Stream Owners
Ensure delivery against milestones, quality standards, and expected benefits
Identify and address program-level risks and issues, driving mitigation actions
Ensure consistent execution across functions, regions, and stakeholders
Act as the primary interface for program sponsors and senior management
Coordinate with central functions, regions, and external partners
Ensure alignment between business, ICT, and operational stakeholders
Support change management activities to enable adoption and sustainability
Define and track program KPIs and benefits
Monitor value realization and propose corrective actions
Consolidate and present program reporting to governance bodies and executive management
Responsabilità
10-15 years of professional experience in Program Management
Strong background in project management and cross-functional coordination
Proven ability to manage strategic initiatives with multiple senior stakeholders
Experience in regional or international environments is a strong asset
Demonstrated experience managing multiple Project Managers or workstreams
Strong leadership, influencing, and decision making capabilities
Strategic thinking combined with execution focus
Excellent communication and stakeholder management skills
Ability to manage complexity, ambiguity, and competing priorities
Results oriented and value driven mindset
University degree in Business, Engineering, IT, or equivalent
Project / Program Management certifications (PMP, PgMP, PRINCE2, Agile) are a plus
Fluent English is mandatory
#J-18808-Ljbffr
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