Program Manager
We are seeking a dynamic and results-oriented Program Manager to lead and deliver multiple initiatives concurrently, ensuring alignment with organizational priorities and strategic objectives. This role requires strong leadership and coordination across cross-functional teams to successfully execute programs from planning through delivery. The ideal candidate will bring a blend of program management expertise and Agile delivery experience, including facilitating team execution and driving continuous improvement practices. In addition, this role demands strong business acumen, with the ability to develop compelling business cases, perform value analysis, and create impactful presentations for client leadership to support decision-making and strategic direction.
Key Responsibilities Program Management
- Lead and manage multiple projects/programs simultaneously, ensuring alignment with organizational priorities and strategic goals
- Define program scope, objectives, timelines, and success metrics
- Develop and maintain integrated program plans, identifying dependencies, risks, and mitigation strategies
- Drive execution across cross-functional teams including technology, business, and external partners
- Monitor and report program performance, ensuring milestones, budget, and quality targets are met
- Provide proactive issue resolution and risk management across program initiatives
Scrum / Agile Leadership
- Serve as Scrum Manager / Scrum Master for Agile teams
- Facilitate Agile ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives)
- Coach teams on Agile principles, Scrum practices, and continuous improvement
- Remove impediments and ensure teams maintain high velocity and efficiency
- Partner with Product Owners to prioritize backlogs and ensure alignment with business goals
- Promote transparency through Agile tools (e.g., Jira, Azure DevOps) and reporting dashboards
Business Case Development & Strategic Planning
- Develop detailed business cases, including cost-benefit analysis, ROI, and risk assessments
- Partner with stakeholders to define value propositions and strategic justification for programs
- Translate business needs into actionable program roadmaps and delivery plans
- Support portfolio planning and prioritization activities
Executive Communication & Leadership Engagement
- Communicate program status, risks, and outcomes clearly to senior stakeholders
- Facilitate executive reviews, steering committees, and decision-making forums
- Influence stakeholders and drive consensus across varying levels of leadership
Stakeholder & Team Collaboration
- Build strong relationships across business units, IT, and leadership teams
- Act as a bridge between business and technical teams to ensure alignment and delivery success
- Mentor and guide team members on best practices in program and Agile delivery
Required Qualifications
- Bachelors degree in business, Technology, or related field (masters preferred)
- 7+ years of experience in Program/Project Management, managing multiple initiatives simultaneously
- 3+ years of experience in Agile/Scrum roles (Scrum Master or Agile Lead)
- Proven experience delivering large-scale, cross-functional programs
- Strong experience in business case development and financial analysis
- Demonstrated ability to create and deliver executive-level presentations
Preferred Qualifications
- PMP, PgMP, Scrum Master (CSM/SAFe) certification or equivalent
- Experience working in hospitality, travel, or vacation ownership industries
- Familiarity with Agile tools such as Jira
- Experience with portfolio management and governance frameworks
Key Skills & Competencies
- Multi-program management and prioritization
- Agile/Scrum leadership and coaching
- Financial and business analysis
- Executive communication and influence
- Risk management and problem solving
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