Program Manager

Program Manager (Retail Operations)

We don't just create the world's best products and services we deliver unparalleled experiences to every customer entering our stores around the world. We are looking for a Program Manager who is passionate about leading the way for our company in creating owners. As a member of the Store Operations - Ownership team, you will take the lead in creating, implementing, and managing store programs globally. This role will draw upon your experience as a Program Manager to combine your skills in project management, strong sense of customer experience, and business understanding to deliver the most exciting moments.

Key Qualifications

• Deeply passionate about our company's core values and the customer experience.
• Chart a vision for projects and programs and translate it into a world-class customer experience.
• Expertly drive projects and programs to successful execution in ambiguous, fast-paced environments.
• Analyze data and information to identify trends and problems, create innovative solutions, and drive implementation of key strategies.
• Work collaboratively and inclusively with cross-functional and global partners towards aligned goals.
• Excellent organizational understanding and project management skills to lead multiple projects concurrently.
• Identify and track critical measures of success to report and influence program efficiency.
• Outstanding presentation and communication skills - both verbal and written.

In this role, you will be responsible for leading key ownership programs that improve the customer experience in Retail stores. You will also work cross-functionally with Operations, Product, Marketing, and Development teams to build and support programs that elevate the customer's ownership experience in stores around the world. Most importantly, this role requires deep passion and curiosity to help drive our company's ownership programs forward.

Education & Experience:

• BA/BS required, MBA preferred