Program Manager, 3P Deployments, North America Tech Deployment - Vendor Strategy & Management

Robotics Deployment Engineer Program Manager

Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Amazon's Robotics Deployment and Packaging Innovation (RDPI). We are a smart team of doers that work passionately to apply advances in robotics and automation to solve real-world challenges that will transform our partners' experiences in ways we can't even imagine yet.

North America Tech Deploy's Strategy & Operations (S&O) team is seeking a detail-oriented and driven Program Manager to own and operate the Contract Deployment Engineer (CDE) program across North America. This role is responsible for managing the end-to-end CDE lifecycle from demand planning and vendor coordination through resource allocation, compliance governance, and performance management ensuring Amazon's robotics deployment programs have the skilled contract engineering workforce needed to deliver the Plan of Record. You will work across three approved vendor partners and dozens of deployment leaders to keep CDE operations running at scale. This position requires up to 25% travel (domestic).

Key job responsibilities:

• Own the CDE demand planning process end-to-end, ensuring deployment leaders submit resource requests 6-8 weeks in advance and that vendor trackers reflect accurate, current demand signals
• Manage day-to-day coordination with approved vendor partners, including facilitating weekly/biweekly vendor calls and resolving allocation issues
• Enforce tracker discipline across all deployment programs ensuring weekly updates by EOD Friday, proper use of tracker sections, and timely communication of schedule changes
• Manage the new technology onboarding pipeline, coordinating 10-week lead time requirements for vendor sourcing and technology-specific CDE training
• Maintain and enforce Amazon's Contingent Worker (Yellow Badge) compliance requirements, ensuring all feedback flows through proper vendor channels and the contractor relationship model is preserved
• Own the CDE performance feedback loop, ensuring deployment leaders provide biweekly feedback via vendor Slack channels and that vendors respond with corrective action within one week
• Identify and mitigate critical program risks including schedule accelerations, stale tracker data, and resource gaps; develop early warning mechanisms and escalation protocols
• Maintain and update Standard Operating Procedures (SOPs), program documentation, FAQs, and tracker instructions; ensure all materials are current and accessible to deployment leaders
• Support vendor performance tracking by maintaining vendor data and contributing to KPI and metrics reporting across demand fulfillment, utilization, and spend
• Partner with cross-functional deployment teams to understand program requirements and ensure CDE resources align with technology and site needs
• Contribute to continuous improvement initiatives including CDE role leveling, standard gearing ratios, training visibility reporting, and enhanced dashboard capabilities

A day in the life:

As a CDE Program Manager on the Vendor Strategy & Management team, your day centers on keeping the contract engineering workforce aligned with deployment demand. You'll review tracker updates from deployment leaders, coordinate with vendor partners on upcoming allocations, and manage escalations when schedules shift. You'll onboard new technologies to the CDE process, ensure compliance with Yellow Badge policies, and drive feedback loops that keep CDE quality high. Whether you're facilitating a vendor call, resolving a resource gap caused by a schedule acceleration, or updating program documentation, your operational rigor directly enables Amazon to deploy robotics technology at scale across North America.

Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets.

About the team:

S&O's Vendor Strategy & Management service formalizes external and internal partner engagement to drive safe, lean, efficient third-party vendor operations for technology deployment projects. Our Vendor Lifecycle Management (VLM) process systematically manages the entire vendor relationship, from selection and onboarding to performance monitoring, compliance management, and offboarding. By using quantifiable criteria, we ensure unbiased business award decisions and effective vendor management to control costs, mitigate risks, and build sustainable partnerships.

Basic Qualifications:

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications:

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, N.Reading - 74,200.00 - 129,800.00 USD annually

USA, MA, Westboro - 74,200.00 - 129,800.00 USD annually

USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually

USA, TX, Austin - 74,200.00 - 129,800.00 USD annually

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually