Role: Program Manager I (RFP Support / Managed Services)
Location: Remote (Occasional visit for quarterly meetings in DMV area)
Duration: 6+ month (Part time 10-20/hr /week)
Minimum Qualifications and Wow Factors
Describe a normal day in this role:
o Participate in solutioning sessions
o Contribute to RFP technical response
o Collaborate with delivery and proposal teams
o Support development of managed service desk strategy
o Prepare for and participate in orals presentations
Projects this person will work on:
- Managed service desk oversight + IT modernization initiative
- Major CMS-related RFP
Technologies used daily:
o ServiceNow
o Salesforce
o NICE CXone
o Other service desk / call center platforms
Teams and individuals:
o Proposal team
o Delivery leadership
o Technical SMEs
o Executive stakeholders
Minimum qualifications:
o Experience with CMS (Centers for Medicare & Medicaid Services)
o Service desk or call center management experience
o IT modernization experience
o Strong program management background
Top 3 must-have skills:
1. CMS experience
2. Managed service desk / call center leadership
3. IT modernization (tools + transformation initiatives)
Nice-to-have skills:
o Experience with RFP solutioning and proposal development
o Familiarity with federal contracting
o Experience improving SLA performance
Standout communication / soft skills:
o Executive presence
o Strong verbal communication (for orals)
o Ability to command a room and articulate solutions clearly
Performance evaluation:
o Contribution to RFP quality
o Effectiveness in solutioning
o Stakeholder feedback
o Orals performance
Career growth:
o Potential full-time Program Manager role if contract is awarded
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