Program Manager - Social Services, Day Programs, Healthcare Leadership

Program Manager - Social Services, Day Programs, Healthcare Leadership

Sarasota Campus - Sarasota, FL 34236

Overview

Position Type Full Time Job Shift Day Category Nonprofit - Social Services

Description

The Senior Friendship Center has an opening for Adult Day Services Program Manager. People Helping People has been the foundation of Senior Friendship Centers for over 50 years, and we are looking for a dynamic Adult Day Services Program Manager! We are seeking an energetic, engaging, and highly organized Adult Day Services Program Manager who brings enthusiasm to their work! Someone who loves to host, plan, and create meaningful experiences while keeping our guests happy, safe, engaged, and having fun every day. This role requires someone who is just as comfortable working behind the scenes completing all the managerial and contract obligations as they are being in the spotlight. This position will lead the Sarasota Adult Day Services team with compassion, collaboration, respect, and integrity.

Our Adult Day Services Programs offer loved ones who are experiencing frailties of aging a welcoming place to spend the day. Guests enjoy engaging activities, music, art/pet therapy, cognitive stimulation, socialization, cozy fireplaces, comfy chairs, and a spacious outdoor area.

This is a full-time, Monday - Friday position with benefits including, health, dental, vision, life insurance, 403b with employer match, generous PTO, paid holidays, and more! If you are interested in joining our growing team and sharing your talents with Senior Friendship Centers as our Adult Day Services Program Manager, we want to hear from you!

Essential Functions:

• Responsible for maintaining current knowledge and implementation of AHCA regulations to maintain Adult Day Care licensure.
• Assure all record keeping is completed based on AHCA and all regulatory compliance standards.
• Lead, supervise, and support Adult Day Service staff according to AHCA and regulatory compliance standards. Schedule staff and program activities according to licensure requirements and client needs.
• Provide and coordinate in-service and mandatory training for staff and orientation for new ADS employees.
• Conduct tours, interview, and assess potential clients.
• Ensure that the assessment and admission process are completed in a professional and timely manner.
• Communicate effectively with various funders and their case management teams, including authorization of services for funded participants.
• Oversee client documentation. Assure all required chart documentation is completed for clients enrolled in the ADS program and is maintained in a secure setting

• Manage client status (active, hold, seasonal) and effectively communicate with families from admission through discharge.
• Monitor the budget of Adult Day Service in compliance with the organization's fiscal policy.
• Assure billing process is completed in a timely and accurate manner. Render invoices for purchases and donations to the Fiscal department.
• Complete annual employee performance appraisals in addition to providing regular feedback.
• Report any incident of abuse or neglect as mandated by state guidelines.
• Must comply with HIPAA regulations and OSHA laws and safety guidelines.

Supervisory Responsibilities:

• ADS Program Staff and Volunteers

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work environment may vary between locations and include stairs, office space adaptation when traveling, and a moderate noise level.
• Senior Friendship Centers is a drug-free and smoke-free workplace.

Other Duties:

Please note: while this job description is intended to be an accurate reflection of the primary requirements of the job, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to add or remove duties, responsibilities, and activities at any time with or without notice when circumstances (e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate.

Qualifications

Competencies:

• Excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills.
• Excellent organizational skills and attention to detail.
• Excellent computer and technical skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong customer service skills, cultural awareness, and cultural sensitivity.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to adapt to the needs of the organization and employees.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to be caring and compassionate without developing emotional involvement.

Education, Experience, Licenses, and Certifications:

• Bachelor's Degree in Health Care Services, Social Services, or a related field.
• Minimum of one year of supervisory capacity experience in a social service or health care service setting and a minimum of one year of experience in providing services to persons who have dementia preferred. Day care experience may be substituted.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint). Must have experience using computer software applications for record management and the ability to quickly learn the organization's systems.

Physical Demands:

• Prolonged periods of standing, must be able to be on your feet all day when needed.
• Must be able to lift 30 pounds.
• Must be able to navigate various departments of a physical location.
• Must be able to assist potentially frail seniors in wheelchairs or using assistive devices.

Travel:

• Occasional travel to other ADS program locations to assist with program duties and training.
• Travel within the several counties in which Senior Friendship Centers Inc. operates may be required as frequently as needed to support operations, fundraising, and outreach.
• Must have reliable transportation.
• A valid driver's license and proof of insurance are required for all work-related travel.

Additional eligibility requirements:

• Satisfactory clearance of a fingerprint-based, level II background screening, tuberculous test, and pre-employment substance abuse testing is required.
• Must be authorized to work in the United States.

Affirmative Action/ EEO statement:

It is the policy of Senior Friendship Centers to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.

All applicants must pass a Level 2 Background Screening. Level 2 background screening is Florida's highest level of background check. It is required by Section 435.04, Florida Statues for individuals working in positions of responsibility or trust. Level 2 screening helps ensure that people who care for children, seniors, and vulnerable populations are safe and trustworthy.