Senior Program Manager
We are seeking a Senior Program Manager to lead the strategy and execution of new customer-facing delivery offerings within Amazon's Sub-Same Day (SSD) delivery network. This role owns the end-to-end program lifecycle from pilot design through network-wide scale for initiatives that introduce new speed, precision, and scheduling capabilities to customers. You will drive the expansion strategy, own the economic sustainability framework, and serve as the connective tissue between operations, science, tech, finance, and CX teams to ensure new offerings scale with confidence. This is a VP-level visibility role where you will shape how Amazon evolves its fastest delivery experiences.
Key job responsibilities:
- Own the expansion strategy and roadmap for new customer delivery offerings, including site sequencing, operating model configuration decisions, and scale decision inputs for leadership
- Lead the economic sustainability workstream partnering with finance to model cost scenarios, track pilot economics against plan, and develop the investment framework that informs go/no-go decisions
- Drive the cross-functional program cadence across fulfillment operations, delivery operations, science teams, and tech teams to ensure capability readiness aligns with launch timelines
- Own the narrative for leadership reviews synthesizing operational performance, customer insights, and financial projections into clear recommendations on expansion pace and investment trade-offs
- Define and manage the customer insights integration plan coordinating quantitative lift analyses, qualitative behavioral studies, and downstream impact assessments to inform which CX trade-offs are acceptable at scale
- Develop the decision framework for operating model adjustments, and cost levers based on customer data maturity and economic thresholds
- Identify and drive resolution of structural blockers to scale including operational variability, science model deployment timelines, and capacity constraints at expansion sites
- Build mechanisms to ensure learnings from pilot sites transfer effectively to expansion sites, reducing launch instability and accelerating time-to-operational-maturity
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: Medical, Dental, and Vision Coverage, Maternity and Parental Leave Options, Paid Time Off (PTO), 401(k) Plan. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
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