Program/Project Coordinator

Program/Project Coordinator

The Atlanta Regional Commission (ARC) is the regional planning and intergovernmental coordination agency that focuses on issues critical to the region's success, including growth and development, transportation, water resources, services for older adults and workforce solutions. ARC is dedicated to unifying the region's collective resources to prepare the metropolitan area for a prosperous future. This is done through professional planning initiatives, the provision of objective information, and the involvement of the community in collaborative partnerships.

The Mobility Services Department (MSD) has an immediate opening for an energetic, self-starting Program/Project Coordinator who will be responsible for the successful completion of Transportation Demand Management (TDM) projects related to outreach for the Georgia Commute Options (GCO) program. GCO is the regional TDM program that provides customized worksite assistance, ridematching services, and incentive programs to help commuters, employers, property managers, community partners and schools with solutions for a better commute. GCO incentivizes commuter behavior change from single occupant vehicles to cleaner options such as carpool, vanpool, transit, bike, walk, and/or telework. The selected candidate will serve as an ARC subject matter expert on TDM issues and alternative, clean commute modes of transportation, collaborating internally and regionally for the planning and implementation of commute options programs, promotions, trainings, summits, and special events. They will assist with strategic planning and be responsible for the day-to-day management of the GCO Outreach & Engagement team activities and deliverables. This includes GCO partner outreach; technical assistance; commuter engagement; industry analysis; sales strategy development; equity analysis and planning; TDM program planning; programmatic research; and evaluation.

Essential Duties and Responsibilities:

• Oversees the day-to-day work of GCO Outreach & Engagement consultants/contractors providing services across the Atlanta region
• Assists in the coordination of all aspects of program administration including budget administration, contract administration, outreach, tracking and monitoring progress, collaborating with partners and stakeholders;
• Develops and implements strategies, goals, and deliverables; creates and implements new projects and initiatives; troubleshoots program issues; adjusts existing programs/projects to achieve objectives;
• Collaborates with Mobility Services team members, other ARC groups, and external stakeholders as needed to ensure the successful implementation of GCO outreach activities;
• Assists in partnership development and collaboration with regional transit operators, local governments, employers, property managers and various community partner organizations;
• Plans, convenes, facilitates and/or presents at meetings as needed to further the work of GCO and Mobility Services;
• Prepares complex reports and documents; gathers and analyzes data; monitors legislation and regulatory changes; makes presentations regarding reports and activities;
• Develops project scopes and objectives for Requests for Proposals and contracts;
• Reviews monthly invoices and progress reports submitted from contractors;
• Supervises staff and/or contractors including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures; or coordinates enterprise-wide functions, as assigned;
• Resolves issues arising from operations and requiring coordination with other departments, escalating issues to management as needed; and
• Performs other duties of a similar nature and level as assigned.

Minimum Qualifications:

Master's degree in business or public administration, human services or directly related field and five years of program administration experience, which may include two years of prior supervisory experience depending upon assignment.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

PREFERED QUALIFICATIONS:

Demonstrated professional competency in TDM (e.g., TDM-CP), regional transportation planning processes, and/or mobility and equity;

Required Knowledge, Skills, Abilities and Competencies:

• Skills in program planning, project management, critical thinking, data analysis and program evaluation;
• Experience managing programs and projects delivered by contractors/consultants;
• Advanced interpersonal and communications skills to include public speaking, presenting, facilitating, moderating, or managing meetings, trainings, and public engagements;
• High-quality time management skills and ability to work independently and in groups;
• Proficiency in standard office equipment, MS Office, and related software applications;
• Experience with Asana or other task management/collaboration software; and
• Experience with Salesforce or other customer relationship management software
• Skill in gathering data, interpreting information, and applying logic and reason;
• Ability to work effectively in team-based environments, which require high levels of initiative, autonomy and independent thought and action;
• Proficient in standard office equipment and MS Office suite.