Program Manager- AI/ML
Location: 1200 East Main Street, Richmond, VA 23219
Client: VA VRS
Duration: 06+ Months
The PM - Document Management is responsible for leading and managing a team of document management professionals who support the organizations enterprise document capture, routing, storage, and retrieval operations.
Staff Leadership and Program Oversight
- Directly manage, mentor, and develop a team of document management specialists, setting performance expectations, conducting evaluations, and fostering professional growth.
- Establish and maintain program governance, including service level agreements (SLAs), key performance indicators (KPIs), and operational metrics for the document management function.
- Coordinate cross-functional project activities, manage timelines, and ensure deliverables align with organizational priorities and resource constraints.
- Provide regular status reporting to senior leadership on program health, risks, and improvement initiatives.
Business Process Analysis and Improvement
- Conduct comprehensive assessments of current document management processes, identifying bottlenecks, redundancies, and opportunities for optimization.
- Develop detailed process flow documentation, functional flow diagrams, and current-state/future-state analyses using industry-standard methodologies.
- Design and implement business process improvements that streamline document intake, classification, routing, and archival across all input channels (fax, email, physical mail, electronic submission).
- Apply Lean, Six Sigma, or equivalent continuous improvement frameworks to measure and sustain process gains.
Document Capture and Routing Technologies
- Serve as the subject matter expert for fax server and document capture platforms, including RightFax and Kofax, managing configuration, rule sets, and integration with downstream systems.
- Design and maintain automated routing rules that interpret inbound documents from fax, email, scanned mail, and other sources, ensuring accurate delivery to appropriate queues, departments, or workflows.
- Oversee the integration of capture technologies with enterprise content management (ECM) platforms and line-of-business applications.
- Evaluate emerging capture and intelligent document processing (IDP) solutions and make recommendations for technology adoption or upgrades.
Electronic Document and Content Management Systems
- Manage and optimize the organizations electronic document/content management system (EDMS/ECM), with hands-on experience in one or more platforms such as Laserfiche, IBM FileNet, or Hyland (OnBase/Perceptive Content).
- Define and enforce document taxonomy, metadata schemas, retention schedules, and access control policies within the ECM environment.
- Partner with IT and application teams to maintain system health, plan upgrades, and ensure high availability of document management infrastructure.
AI/ML-Driven Automation
- Identify and implement AI/ML-based solutions for intelligent document classification, optical character recognition (OCR) enhancement, natural language processing (NLP), and automated data extraction.
- Develop and refine machine learning models and rule sets that enable the system to sort, classify, and route documents with minimal human intervention, continuously improving accuracy through feedback loops.
- Quantify automation benefits through metrics such as reduction in manual processing hours, error rates, and cycle times; present business cases for expanded AI/ML adoption.
- Stay current with advancements in intelligent automation, generative AI, and document intelligence platforms to maintain a forward-looking technology roadmap.
Stakeholder Engagement and Requirements Management
- Facilitate requirements-gathering sessions with business stakeholders across departments to understand document handling needs, pain points, and compliance obligations.
- Translate business requirements into technical specifications and solution designs that development and infrastructure teams can execute.
- Communicate complex technical concepts to non-technical audiences, ensuring stakeholder alignment and informed decision-making.
- Serve as the liaison between business units, IT, vendors, and compliance teams for all document management initiatives.
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