PQ Manager
The PQ Manager does not manage a product, a platform, or a technology team. They manage how the JX organization operates as a program. This role is about enabling structure, consistency, visibility, governance, and performance discipline across all of JX.
What This Role Is:
- A program management and operating model leadership role
- Responsible for building the JX operating model from scratch
- A coach and facilitator enabling JX teams to work better, not directing their technical work
- The steward of JX performance visibility, governance routines, and deliverable accountability
- A cross-functional coordinator who influences without line authority over the teams served
- A workforce management coordinator ensuring JX staff fulfill performance review and training obligations
What This Role Is Not:
- A technology role the PQ Manager does not drive or evaluate technology decisions
- An audit or compliance enforcement role PQ Manager supports audits but does not police teams
- A product management role PQ Manager does not own a product roadmap or delivery pipeline
- A role requiring pension administration expertise
- A role where the manager has direct authority over the JX teams they serve
Technology What Is and Is Not Required:
Not Required:
- Pension or retirement administration experience
- Product management or technology delivery depth
- Engineering or architecture knowledge
- Direct ownership of technology decisions
- Tech literacy to follow basic technology conversations
Required:
- Understanding that technology underpins all JX work
- Ability to engage with technical teams without directing their choices
Important distinction: Do not penalize technology familiarity. Penalize technology-first framing when program management competency is thin. A candidate who understands technology but leads from a program management orientation is a stronger fit than a candidate with no technology exposure.
Preferred adjacent backgrounds (bonus, not required):
- PMO leadership or governance functions
- Operations or service delivery management
- Workforce management or organizational development
- Business process improvement or organizational effectiveness
- Internal controls or audit support as a collaborator
- Quality management in a non-enforcement context
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