Program Supervisor

Description

Department: Child Well Being and Family Wellness

Program: First 5 First Steps

Status: Regular Full Time, Non-Exempt

Pay: $27 per hour

Location: SBCS Headquarters

Schedule: Monday – Friday, 8:30 a.m. – 5 p.m. Must be available evenings and weekends as needed to conduct outreach and meet the various needs of the program.

Who we are

SBCS (formerly South Bay Community Services) transforms communities to support the well-being and prosperity of children, youth, and families. For more than 50 years, we’ve worked throughout San Diego to provide safe shelter, transitional housing, intervention prevention programs, mental health support, and many other services that meet the ever-changing needs of our communities.

Our organization is dedicated to offering high-quality services and ensuring all services align with the community's needs. To best serve our communities, SBCS partners with various grassroots organizations throughout California to develop innovative strategies that enhance services, empower clients, and ensure that culturally appropriate and trauma-informed care is offered. SBCS provides a wide range of services tailored to meet each client's unique needs. At SBCS, our client-centered approach highlights the importance of respect, empathy, and compassion when interacting with all community members.

As a mission-driven organization, our work is centered around providing exceptional, face-to-face support to our clients and community members to foster trust, accessibility and personal connection that are critical to our mission.

About YOU

You are an advocate and champion of nurturing communities where families can pursue their dreams and fulfill their potential.

You are dedicated to and energized by engaging directly with individuals and communities.

You care deeply about the well-being and prosperity of ALL children and youth throughout San Diego.

You want to become a part of an energetic and effective team, and contribute your expertise, creativity, and insights to a unique role encompassing program management, development, and direct counseling services for at-risk children, adolescents, and families.

About our organization

SBCS is home to a committed team of 470 dedicated employees and volunteers who diligently serve all of San Diego County. Having offered services for 52 years, SBCS is committed to providing hope and support for numerous young children, individuals, and families facing adversity. With an annual budget of $68 million, SBCS continues to be a beacon of assistance in the community.

Competitive and Sustainable Employee Pay Package:

SBCS offers competitive pay and additional benefits for full-time employees, including generous vacation time, holidays, health, vision, dental, flexible spending accounts, an employee assistance program, discount programs, public service forgiveness loan, and an excellent retirement plan with matching contributions.

Program:

The First 5 First Steps (First Steps) family support program provides home visiting services to pregnant women and families with children ages 0-3. Using the evidence-based Health Families America (HFA) model, the program promotes positive parenting, healthy child development, and family well-being while helping prevent child abuse and neglect. Through relationship-based support, parent education, and connections to community resources, First Steps serves families facing stressors that may place them at increased risk for poor health and development outcomes.

RESPONSIBILITIES:

Under the supervision of the Program Director, the Program Supervisor provides supervision and support to direct service staff to ensure the delivery of high-quality, family-centered home visiting services in accordance with Healthy Families America standards, program policies and organizational goals. Program Supervisors partner with home visitors to help them support families, and assist in providing family-centered, strength-based interventions for parents. Services will be kept within the agency and program specific goals, objectives, mission, and style provided within a team framework.

DUTIES:

• Conduct weekly administrative, clinical, and reflective supervision with Home Visitors to support professional development and strengthen service delivery. Supervise up to six Home Visitors to ensure adherence to program standards.
• Ensure Home Visitors adhere to Healthy Families America (HFA) model and maintain fidelity to designated program curriculum, standards, and service delivery practices.
• Collaborate with County-wide Coordinator and Evaluator to support HFA site accreditation in the South Region, including preparation for the HFA re-accreditation process.
• Adhere to HFA supervisor standards and guidelines, including maintaining required client and Home Visitor specific documentation and supporting client-level case plan development., including documentation standards for supervisors consisting of maintaining client and home visitor specific documentation and client level case plan development.
• Complete data entry and other required documentation in a timely manner and oversee home visitors’ documentation and data entry for accuracy, timeliness, and adherence to HFA standards and guidelines.
• Implement quality assurance activities in accordance with the program’s Quality Assurance (QA) Plan to monitor service quality, compliance, and continuous improvement.
• Implement quality assurance activities as outlined in the QA Plan.
• Train and orient new staff to program policies, procedures, service delivery practices, and HFA standards.
• Support staff development and conduct performance evaluations in collaboration with the Program Director. Responsible for staff development and evaluations in conjunction with the Program Director.
• Support with home visits as needed for staff shadowing, coaching and service continuity during periods of staff unavailability.
• Participate in the planning, implementation, and oversight of First 5 program evaluation activities, including accurate and timely data entry, monitoring, and reporting through CMEDS and other applicable data systems.
• Assign cases and monitor caseloads to ensure balanced workloads and compliance with HFA guidelines and program requirements.
• Collaborate with Program Director to monitor and ensure the quality, consistency, and effectiveness of program services.
• Support implementation of Family First Prevention Services Act (FFPSA) requirements and collaborate with the Prevention Hub to ensure activities and services align with applicable requirements and objectives with Prevention Hub.
• Assist with planning and implementing monthly parent groups and graduation activities to promote engagement and recognition of family accomplishments.
• Participate in on-going training and assist in identifying staff training needs.
• Participate in required county-wide Program supervisor meetings with funder and county-wide coordinator- AAP.
• Adhere to agency and First 5 standards of client confidentiality, HIPAA, and mandated reporting policies.
• Attend all agency required meetings and trainings.
• Other duties assigned.

Requirements

• Must have a bachelor's degree in child development, health, social services or a closely related field OR a minimum of one year of experience in HFA implementation. Master’s degree preferred.
• Experience and knowledge in implementing evidence-based models and maintaining fidelity to established program standards. Including the HFA model, preferred.
• Prior supervisory experience preferred, preferably in a family-support, home visiting, social services, or related setting.
• Experience with family services that embraces concepts of family-centered and strength-based service provision.
• Bilingual (English/ Spanish), preferred.
• Experience working with families who have children ages 0-5 years, with a strong background in early childhood prevention and family support services.
• Minimum of 2 years of experience directly providing in-home parenting education and support services, required
• Ability to build and maintain effective relationships with diverse individuals, families, community partners, and professional organizations.
• Ability to teach and model effective problem-solving skills, with excellent verbal and written communication skills.
• Demonstrated initiative and ability to establish goals, prioritize responsibilities, manage multiple tasks, and maintain a high level of organization.
• Must possess good working knowledge of Microsoft Windows, including Outlook, Word, Excel and Teams to develop, update, maintain and manage spreadsheets and data reports.
• Experience supporting culturally diverse families, possess cultural sensitivity, and maintain appropriate boundaries with clients.
• Knowledge of infant and child development, and parent-child attachment.
• Solid understanding of or experience in supervising diverse staff with humility, as well as providing support to staff in stressful work environments.
• Knowledge of parent-infant health and the dynamics, risk factors, and prevention of child abuse and neglect.
• Willingness to engage in building reflective practice. Experience with reflective practice preferred.
• Infant Mental Health Endorsement preferred.

Conditions of Employment

• Employment may be conditioned upon satisfactory completion of certain background clearances which may include a Department of Justice criminal background check requiring my fingerprints (Live Scan), screening through the National Sex Offender Public Website, drug test, tuberculosis (TB) test, and such additional clearances as may be required under the program.
• Candidate is required to have reliable transportation; therefore, the candidate must successfully complete a motor history check. Candidate must also possess and maintain a current valid California driver’s license and valid auto insurance policy.

Physical demands:

• Mentally and emotionally: Ability to work under deadlines, various projects and dealing with clients in crisis and difficult situations.
• Must be able to remain in a stationary position during shift.
• Moves throughout the building.
• Moves, raises, or lowers (includes upward pulling) an object or equipment up to 50 lbs.
• Transports an object, from 20 to 50 lbs. across the facility, for various needs.
• Ability to exert force upon an object so that the object moves away from the force.
• Ability to exert force upon an object so that the object moves toward the force (includes jerking)
• Ascending or descending stairs and ladders when applicable. Body agility is emphasized.
• Balancing: Maintaining body equilibrium to prevent falling when ascending, descending, traversing.
• Stooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles.
• Handling: Seizing, holding, grasping, turning, or otherwise working with objects or office machinery.
• Communicating: Expressing or exchanging ideas. Communicating is important for those activities in which workers must impart information to clients or to the public, and in those activities in which they must convey detailed or important instructions to other workers accurately, or quickly.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time unless restricted by a negotiated contract.

Accessibility Accommodation

SBCS is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Equal Employment Opportunity

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, genetic information, parental status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Program – Auxiliary aids and services are available upon request to individuals with disabilities.

At-Will Employment Status

Please note that all employment with SBCS is at-will, which means your employment may be terminated at any time by you or SBCS, without cause or advance notice. The terms and conditions of any employment may also be modified.