Major Attractions, Parks and Operations Division - Discovery Harbour Operations
Bring history to life and shape how Ontarians experience Discovery Harbour
Huronia Historical Parks (HHP), Ministry of Tourism, Culture, and Gaming is seeking a highly motivated individual with strong leadership, front‑line operational delivery, and strategic planning capacity to express their interest for the role of Program Supervisor for Discovery Harbour Operations.
A Program Supervisor at HHP plays a crucial role in overseeing staff, including on‑call and contract workers, at each site who are responsible for the design and execution of all visitor‑facing programs and events, including educational and specialised programs, contractor‑delivered programs and managing multiple special events annually. The supervisor manages up to 40 staff members per site, depending on seasonal needs.
Responsibilities
- Ensure consistent, high‑quality visitor experiences by coordinating guest services, planning programs such as workshops, events, group tours, and on‑site coverage during peak periods, including weekends.
- Maintain accurate financial and operational records by reviewing and supporting retail activity reconciliation.
- Enable smooth program delivery by ensuring materials and supplies are available when needed.
- Support a safe and responsive environment by responding to emergencies and prioritising tasks effectively.
- Maintain safe, functional visitor spaces by identifying and addressing maintenance needs in a timely manner.
The Program Supervisor is expected to be on site five days a week. Discovery Harbour sites are open seven days a week during peak season and sporadically throughout the off‑season. The role also requires weekend, evening, and night work based on operational needs and includes travel to various locations and other HHP sites in the area.
Benefits
- We support your purpose : Lead work that directly serves Ontarians – shaping programs, policies, and services that make a real difference in people’s lives.
- We invest in your growth : Access mentorship, leadership development, and cross‑ministry mobility to grow your career and expand your impact.
- We create space for you to thrive : Work in inclusive, accessible, and respectful environments where you can bring your full self to work and help others do the same.
- We recognise your impact : Receive competitive compensation, a defined‑benefit pension, and comprehensive benefits – plus meaningful recognition for the difference you make.
What you bring to the team
Leadership and People Management
- Leadership experience: Established experience leading people and teams, with clear accountability for results, team development, and performance.
- Financial and human resource management: Experience managing budgets and human resources, including labour relations and policy compliance.
- Political acuity: Strong judgment and political acuity to provide authoritative advice and guidance to senior management.
Program Management
- Program design and delivery: Demonstrated ability to design and implement events and tours that meet educational standards for diverse audiences.
- Research and content development: Proven capacity to use historical research to develop accurate and engaging workshops and events.
- Procurement and resource coordination: Experience applying procurement and inventory practices to support service delivery.
- Operational readiness and maintenance awareness: Ability to identify maintenance needs and respond to support safe, reliable operations.
Communication and Stakeholder Management
- Adaptive communication: Ability to tailor communication to different roles and experience levels across the team to enhance clarity and shared understanding.
- Crisis communication: Ability to manage emergency situations and communicate clearly under pressure.
- Stakeholder relationship management and representation: Builds partnerships with volunteers, service providers, and government partners, and represents the organization in community and inter‑ministry forums.
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognise that no one person might have every qualification in this job ad, and you just might be the right candidate.
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialised individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario’s Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code‑protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
- Diversity, equity and inclusion initiatives
- Accessibility
- Anti‑Racism Policy
Language requirements and assessment
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the position language section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you’ll also need to pass a French‑language proficiency test.
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